National Operations Manager For 3PL logistic company Mumbai

Logis Tech India; Mumbai; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Logis Tech India seeks a seasoned National Head Operations to lead end-to-end logistics and warehouse functions across regions. The role demands strategic oversight, strong people leadership, and a track record of driving efficiency and cost savings.

You will partner with cross-functional teams, manage vendor relationships, oversee KPI tracking, and ensure compliance with regulations while delivering exceptional service to clients.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven experience in logistics and warehouse management, with at least [X years] in a managerial role.
• Strong understanding of inventory control, vendor management, and process improvement methodologies.
• Excellent leadership and communication skills, with the ability to motivate and mentor teams effectively.

Responsibilities

• Develop and implement logistics strategies to optimize efficiency.
• Manage warehouse operations including inventory control and vendor management.
• Liaise with vendors for contract negotiations and compliance.
• Respond to issues promptly to maintain customer satisfaction.
• Collaborate with departments to manage documents, billing data, and payments.
• Supervise and train employees in warehouse and logistics operations.
• Ensure regulatory compliance for warehouse and logistics.
• Lead onboarding of new clients and integration processes.
• Analyze KPIs to monitor performance and identify improvements.
• Allocate resources across regions to meet demand.
• Monitor team performance and provide mentorship.
• Oversee technology implementation to boost efficiency.
• Continuously improve processes and foster cross-functional collaboration.
• Coordinate with customer teams to address concerns.
• Conduct warehouse visits for audits and compliance.
• Understand customer needs to deliver exceptional service.

Skills

Leadership

Communication

Inventory control

Vendor management

Process improvement

Strategic planning

Education

Bachelor's degree in Business Administration/Logistics

Master's degree preferred

Job description

*Job Description : National Head Operations

Experience Min 8 years

Responsibilities:

• Develop and implement logistics strategies to optimize operational efficiency and meet organizational goals.
• Manage warehouse operations, including inventory control, vendor management, and process improvement initiatives.
• Liaise with vendors for contract negotiations, and ensure compliance with related processes and regulations.
• Respond to issues and complaints promptly, ensuring high levels of customer satisfaction.
• Collaborate with other departments to manage documents, provisions, billing data, and payments effectively.
• Supervise, train, and coordinate employees involved in warehouse and logistics operations.
• Ensure compliance with regulations and standards governing warehouse and logistics operations.
• Collaborate with senior management to align operational goals with overall organizational objectives.
• Analyze Key Performance Indicators (KPIs) to monitor operational performance and identify areas for improvement.
• Allocate resources, including manpower, equipment, and facilities, to meet operational demand across regions.
• Manage client relationships, ensuring their needs and requirements are met effectively.
• Monitor team performance and provide ongoing mentorship and motivation to achieve operational goals.
• Oversee technology implementation initiatives to enhance operational efficiency.
• Continuously improve processes to optimize efficiency and effectiveness.
• Coordinate with customer teams to build strong relationships and address any concerns or issues.
• Conduct warehouse visits for team meetings, audits, and to ensure operational compliance.
• Understand and anticipate customer needs and requirements to deliver exceptional service.
• Foster cross-functional collaboration to streamline operations and achieve organizational objectives.
• Lead the onboarding process for new clients, ensuring a smooth transition and effective integration.
• Prepare regular reports on operational performance for senior management review.

Desired Skills:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Master's degree preferred.
• Proven experience in logistics and warehouse management, with at least [X years] in a managerial role.
• Strong understanding of inventory control, vendor management, and process improvement methodologies.
• Excellent leadership and communication skills, with the ability to motivate and mentor teams effectively.