National Operations Manager

Aavas Financiers; Jaipur; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Aavas Financiers Ltd., Jaipur, is seeking a seasoned Head of Operations to steer lending operations across central and branch networks, ensuring efficiency and adherence to TATs.

The role focuses on process optimization, automation, risk and compliance, and building high-performing teams, with collaboration across Risk, Compliance, Audit, Sales, and IT to drive excellence.

Qualifications

• 15–20 years of experience in Operations, Lending Operations, Process Management, and Operational Excellence.
• MBA / Post Graduate Degree in Operations, Finance, Business Administration, or related field.

Responsibilities

• Ensure efficient lending operations across central and branch operations within defined TATs.
• Drive process optimization, automation, and technology adoption to improve operational efficiency and turnaround times.
• Monitor TAT, quality, and accuracy metrics and implement corrective actions for continuous improvement.
• Ensure regulatory compliance, internal policies, quality standards, and operational risk management across all locations.
• Lead and develop high-performing operations teams, fostering collaboration and career growth.
• Collaborate with Risk, Compliance, Audit, Sales, Collections, Credit, Strategy, Data, and IT teams to ensure seamless operations.
• Oversee cash management and operational support across locations, including coordination with auditors, vendors, and third-party service providers.

Skills

Operations leadership

Lending operations

Process optimization

Cross-functional collaboration

Risk & compliance awareness

Education

MBA / Post Graduate Degree in Operations, Finance, Business Administration

Job description

Key Responsibilities:

• Ensure efficient lending operations across central and branch operations within defined TATs.
• Drive process optimization, automation, and technology adoption to improve operational efficiency and turnaround times.
• Monitor TAT, quality, and accuracy metrics and implement corrective actions for continuous improvement.
• Ensure regulatory compliance, internal policies, quality standards, and operational risk management across all locations.
• Lead and develop high-performing operations teams, fostering collaboration and career growth.
• Collaborate with Risk, Compliance, Audit, Sales, Collections, Credit, Strategy, Data, and IT teams to ensure seamless operations.
• Oversee cash management and operational support across locations, including coordination with auditors, vendors, and third-party service providers.

Desired Candidate Profile:

• Experience: 15-20 years of relevant experience in Operations, Lending Operations, Process Management, and Operational Excellence.
• Qualification: MBA / Post Graduate Degree in Operations, Finance, Business Administration, or a related field.