Banking Operations Specialist

Accenture in India; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Accenture in India is seeking a Banking Operations Specialist with 7–11 years of experience to lead a large delivery team in commercial banking operations. The role focuses on ensuring daily production and quality targets are met, while maintaining strong client liaison and adherence to control plans.

Strong knowledge of commercial lending processes and MS Office is required. The candidate will drive improvements, mentor team members, and coordinate with multiple stakeholders to ensure SLA

Qualifications

• Understanding of financial management concepts.
• Basic accounting and economic concepts.
• Proficiency with MS Office and related tools.

Responsibilities

• Lead the team and CL10s to ensure production and quality TAT is met daily with client delivery focus.
• Maintain strict adherence to OpEx documents (DTPs, FMEA, Control plans) and validate regularly.
• Manage client calls and address queries from stakeholders (client/agent banks/attorneys/borrowers).
• Oversee operational metrics tracking and accurate reporting; monitor controls and take proactive actions.
• Ensure 100% compliance with process policies, guidelines and controls and drive process improvements.

Skills

Analytical Thinking

Communication

Multi-tasking

Ability to Learn

Education

BCom

Tools

MS Office

nCino

ACBS

Job description

Skill required: Commercial Banking Operations - Core Banking

Designation: Banking Operations Specialist

Qualifications: BCom

Years of Experience: 7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Lead the team & CL10s to ensure the production & quality TAT is met daily without any issues. More focused on client delivery, adding value to client. Strict adherence to OpEx documents (DTPs, FMEA, Control plans) are in place and validated in regular intervals. Good rapport with client team and ensure all SLAs are met. Need string knowledge on Commercial lending & credit services. Should lead the client calls and address the queries raised by the multiple stakeholders (client / agent banks / attorneys / Borrowers / middle office). Lead the operational metrics tracking and reporting it accurately. Need to have adequate controls in the process and ensure to take proactive actions rather than reactive.

What are we looking for?

Financial management concepts S Basic accounting and economic concepts S MS Office

• Analytical Thinking S Communication / Presentation Skills S Multi-tasking / Time Management S Ability to Learn
• ) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.
• Involves moderate level of independent decision making
• Good oral and written communication are must as the process involves sending emails to client/closers for all deals
• Performs quality control checks and collect all the back-up documents used to on-board the loan
• Adhere 100% compliance to Process related Policies, Guidelines and Controls
• Suggest and implement process improvements and synergies
• Experience in Automation / RPA / Process reengineering is preferred
• Credit Services Specialist – Responsibilities:
• Should have hands on experience in commercial lending loan operations components /services, various types of documents and document repository systems and line of businesses
• Responsible for Deal Closing, Booking, processing Drawdowns, Rollovers, Disbursing advances to clients Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, ACH / Wire & Past Due Reconciliation, Payoff, Collateral maintenance & release, Escrow setup & Taxes, Commercial Insurance and UCCs
• Manage a team of 50+ FTEs
• Expert in conflict handling and managing bottom performers
• Should understand the nuances of extracting the appropriate language from documents/notices from other banks to set-up new loans, post advances and payment to loan system
• Leads must have knowledge of loan systems like nCino & ACBS Loan Systems. MTS Payment applications will be added advantage
• Suggest, drive & implement process improvements and synergies on an ongoing basis
• Communicate and collaborate cross-functionally with teammates and leadership to understand, implement, and support key strategic initiatives and solve operational issues
• Monitor production and personnel statistics and reporting in support of deal operation
• Research complex issues utilizing internal and external resources and contacts.
• Lead the daily calls to coordinate, plan, schedule and execute activities within team
• Improve consistency of operations across processes through ongoing communication and best-practice sharing
• Complete all MIS reports according to schedule/requirements
• Mentor and assist the new employees to come up the learning curve
• Research payments not appropriately identified and/or posted to accounts
• Clarify the doubts of the team members in exacting the language from Loan documents/notices from other banks to set-up new loans, post advances and payment to loan system
• Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, Agent Banks, Trustees, etc) for the execution of the reconciliation/pay-off/escrow analysis/Payment Rejection/Client Inquiries/disputes/Claims management/ Subpoena and other litigation support
• Assist the team to analyze past due payment / rate changes, manage fee - collection and posting to the system based on the accounting team s requirement
• Providing work product within the stringent timeline and improved quality
• Realize responsibility and completes the task at hand and on time