National Manager- Individual Giving

ESP Engineered; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ESP Engineered in India seeks a National Manager for Individual Giving to build partnerships for sustainable donations. The role requires strategic thinking, leadership, and the ability to drive engagement through various channels.

Candidates should have extensive experience in partner management, particularly in retail and individual fundraising. The position emphasizes operational excellence and compliance with regulatory norms. Women candidates are strongly encouraged to apply.

Qualifications

• 15 years of experience in channel partner management, retail/SME engagement, or activation-led roles.
• Hands-on experience in creating and managing donation channels.
• Experience in planning and executing public-facing donation events.

Responsibilities

• Provide strategic direction for all channel partner–led donation models.
• Own the end-to-end channel lifecycle from creation to performance management.
• Drive innovation in donation models and public giving formats.

Skills

SME

Public fundraising activations

Channel partner development

Donor engagement

Education

Graduate or Postgraduate degree in Management, Social Work, Development Studies, Commerce

Job description

Position: National Manager- Individual Giving

Functional Area: Resources

Experience: 10+ Years

Reporting: Chief Resource Officer / Head Individual Partnerships

About the Role

The National Manager- Individual Giving would be accountable for building and sustaining channel partner-led donations that generate consistent and ethical unrestricted funding for the organization. The role focuses on activation of funding through SMEs, retail establishments, mall-based, and public donation events, developing individual donor base for the organization who shall become loyal advocates for Smile Foundation.

This role goes beyond execution and requires strategic ownership of channels , scalability, and governance. The incumbent is expected to create repeatable models for donation origination, ensure strong partner relationships, and establish systems that protect donor trust, maintain the highest level of regulatory compliance and enhance organizational credibility.

The role demands deep field orientation, which will include but not limited to engagement with mall owners/authority, retail locations, co‑working offices, any other relevant private spaces and potential partner sites. The manager shall be responsible for identifying and onboard agencies across the country who can partner Smile Foundation in ethical individual fund‑raising.

It also requires strong internal leadership, aligning teams, managing vendors and volunteers, and ensuring that all channel activities are compliant, transparent, and auditable.

As a functional head, the role carries responsibility for decision‑making, GTM, market mapping, marketing strategy, GTM, escalation management, and performance accountability across all avenues of fundraising. Success is measured not only by donation volumes, but also by nurturing channel partners, cost efficiency, compliance strength, and quality of donor experience.

Key Role & Responsibilities

• Provide strategic direction for all channel partner–led donation models.
• Own the end-to-end channel lifecycle: creation, onboarding, performance management, and scale‑up.
• Drive innovation in SME and retail donation models and public giving formats.
• Identify, onboard, and manage SMEs, retail partners, malls, and event facilitators as donation channels.
• Build long‑term, trust‑based relationships to ensure repeat and sustained engagement.
• Act as the final escalation point for partner‑related issues.
• Lead planning and execution of mall kiosks, public donation drives, and event‑based activations.
• Ensure seamless coordination across permissions, logistics, volunteers, vendors, and partners.
• Review event performance and optimise for efficiency and donor experience.
• Establish and enforce SOPs for partner onboarding, donation handling, reconciliation, and reporting.
• Ensure adherence to internal financial controls, legal requirements, and ethical standards.
• Work closely with Finance and Internal Teams to ensure transparency and audit readiness.
• Lead, mentor, and develop the channel partner and field activation teams.
• Set clear goals, review performance, and build leadership capability within the team.

Skills, Qualification & Experience

• Graduate or Postgraduate degree in Management, Social Work, Development Studies, Commerce, or a related discipline.
• Exposure to retail operations, field fundraising, sales channels, or activation‑based models preferred.
• 15 years of experience in channel partner management, retail/SME engagement, field fundraising, or activation‑led roles.
• Hands‑on experience in creating and managing SME, retail, and mall‑based donation channels.
• Experience in planning and executing public‑facing donation events, kiosks, or on‑ground campaigns.
• Experience in vendor coordination, volunteer deployment, and multi‑location operations.
• Working knowledge of donation handling, reconciliation processes, and basic regulatory requirements applicable to nonprofits.
• Practical knowledge of channel partner onboarding and lifecycle management.
• Ability to manage on‑ground logistics, permissions, and event operations.
• Familiarity with financial documentation, reconciliation formats, and reporting requirements.
• Working proficiency in basic data tracking, dashboards, and MIS reporting.
• Functional understanding of nonprofit fundraising compliance and internal control systems.

Competency

• Strategic Thinking: Ability to design, evaluate, and scale Individual donations in sustained manner instead of one‑time activations. Deep Understanding Channel partner nurturing, retention and expansion.
• Leadership & People Management: Leads teams through clarity, ownership, and accountability. Capable of developing field leaders, managing performance, and building a culture of discipline and ethical conduct.
• Partner Relationship Management: Builds long‑term, trust‑based relationships with SMEs, retail partners, mall authorities, and event facilitators. Handles negotiations, expectations, and conflict resolution with maturity.
• Operational Excellence: Strong ability to manage complex on‑ground operations involving logistics, permissions, vendors, volunteers, and timelines—without compromising quality or controls.
• Governance & Compliance Orientation: Demonstrates high sensitivity to donation handling, reconciliation, audit readiness, and regulatory compliance. Ensures processes are followed consistently across locations and partners.
• Execution with Accountability: Takes full ownership of outcomes. Tracks performance rigorously, addresses underperformance early, and ensures delivery against agreed targets and timelines.

Required Skills

SME, retail & mall‑based partnership management Donor engagement, retention & relationship management Public fundraising activations & event execution Channel partner development & lifecycle management Strategic fundraising & individual giving models

Smile Foundation is an Equal Opportunity Employer however women candidates are encouraged to apply.