Mumbai, Restaurant Manager

Pizza 4P's; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Salary package

Leave allowance

Dining discount

Career progression

Culture & purpose

Job summary

Pizza 4P's is seeking an experienced Restaurant Manager in Mumbai to oversee daily operations across Kitchen, Pizza, Service, Cheese, and GSA teams. You will drive profitability, implement SOPs, and uphold the brand’s Omotenashi hospitality and Kaizen culture.

The role requires strong leadership, P&L accountability, and a passion for delivering exceptional guest experiences in a high-volume environment.

Qualifications

• 5–7 years of progressive restaurant operations experience.
• Proven ability to manage P&L, costs, and profitability.
• Strong leadership and cross-functional coaching skills.

Responsibilities

• Oversee end-to-end restaurant operations across all departments.
• Monitor guest satisfaction, drive NPS improvements and actions.
• Lead recruitment, onboarding, training, and development.
• Safeguard standards for food safety, hygiene, and SOPs.
• Analyse sales data and optimise procurement and scheduling.

Skills

Leadership

P&L

Cost control

Operations

Guest experience

Education

Bachelor's degree in Hospitality or Business

Tools

POS systems

MS Office

Job description

Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India. We are guided by four core values:

• Authenticity – We craft everything with honesty and care.
• Omotenashi – Japanese spirit of wholehearted hospitality.
• Compassion – We lead with empathy, for our team and guests alike.
• Kaizen – A culture of continuous improvement in all we do.

ROLE PURPOSE

The Restaurant Manager holds full ownership and accountability for the day-to-day operations of a Pizza 4P's restaurant, leading the Kitchen, Pizza, Service, Cheese, and GSA (Guest Service Associate) teams as one unified operation. As the direct developer of Assistant Managers and department Leaders, the Restaurant Manager is accountable for the restaurant's people, systems, financial performance, and culture — creating an environment where the restaurant operates at a consistently high level of quality, guest experience, and profitability.

KEY RESPONSIBILITIES

• Own end-to-end daily operations across all departments, ensuring smooth service from opening to closing.
• Monitor guest satisfaction, online reviews, and NPS scores restaurant-wide; lead corrective actions where required.
• Personally handle escalated guest concerns or VIP situations, setting the standard for Omotenashi hospitality.
• Ensure consistent adherence to Pizza 4P's SOPs, hygiene practices, and food safety requirements across every department.
• Maintain the ability to step into kitchen, pizza, or service operations hands-on when needed — diagnose bottlenecks and coach teams to the 4P's standard.
• Own the restaurant's P&L — sales, food cost, labour cost, and overall profitability — against budget and targets.
• Review and approve procurement, cost-control measures, and resource allocation across departments.
• Analyze sales data and guest feedback to develop strategies that drive revenue growth.
• Prepare and present accurate operational and financial reporting to Area/Operations Management.
• Lead, coach, and evaluate Assistant Managers (Food, Service, Cheese) and the GSA Leader.
• Conduct regular 1-on-1s, performance evaluations, and career development conversations.
• Drive recruitment, onboarding, training, and succession planning in partnership with HR.
• Ensure every department has clear role clarity and a capability map — who does what, and what 'good' looks like.
• Build a strong leadership pipeline and a positive, motivated team culture aligned with 4P's core values.

4. Quality, Compliance & Brand Standards

• Enforce food quality, presentation, and consistency standards across Pizza and Kitchen production.
• Own the restaurant's audit program (food / service / cleanliness / safety) and convert findings into Kaizen action plans.
• Ensure full compliance with statutory regulations, food safety audits, and company policy.
• Safeguard brand reputation through consistent execution of Pizza 4P's standards restaurant-wide.
• Oversee restaurant-wide inventory management, waste control, and stock rotation practices.
• Strengthen order accuracy, procurement, and supply chain coordination.
• Optimize shift planning and labour productivity across departments.
• Oversee equipment usage, maintenance scheduling, and investment recommendations.
• Act as the central point of coordination between Kitchen, Pizza, Service, Cheese teams.
• Partner with HR, SCM, and Admin teams for restaurant-level operational optimization.
• Report performance insights and improvement proposals to Area/Country Manager
• Act as the bridge between frontline reality and company strategy.
• Identify and lead restaurant-wide operational improvements in efficiency, quality, and guest experience.
• Champion innovation and best-practice sharing across departments and with peer restaurants.
• Drive adoption of new processes, tools, and company-wide initiatives at the restaurant level.

8. Compliance & Legal Responsibilities

• Ensure full compliance with food safety regulations, labour laws, and occupational health & safety practices.
• Maintain integrity and fairness in scheduling, task assignment, and performance evaluation across all departments.
• Ensure timely completion of all statutory and company-mandated training and certifications restaurant-wide.

ONBOARDING & TRAINING

New joiners will go through a structured 3-month onboarding program:

Month 1: Full cross-department immersion — learning 4P's food and service operations, culture, and quality standards firsthand across different departments

Month 2: Shadow the incumbent Restaurant Manager, taking on progressively more operational and people-leadership responsibility.

Month 3: Transition into independent restaurant management, with mentorship from the Area Manager.

Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.

Output expectation by Month 3: Deliver a restaurant-wide audit checklist, updated SOP pack for any gaps identified, and a weekly business review routine.

QUALIFICATIONS & REQUIREMENTS

Experience

• 5–7 years of progressive experience in restaurant or F&B operations.
• Minimum 2 years in a multi-department supervisory or assistant-manager capacity.
• Proven track record of managing P&L, cost control, and profitability in a high-volume restaurant or hospitality setting.
• Demonstrated ability to lead and develop teams across multiple functional areas (kitchen, service, production, guest service).
• Prior experience in casual dining, premium restaurant chains, or branded F&B outlets preferred.
• Experience in new store openings or operational standardization is a plus.

Education

• Bachelor's degree in Hospitality, Restaurant/F&B Management, Business Administration, or a related field preferred.
• Equivalent experience in senior restaurant leadership roles may be considered.
• Strong understanding of restaurant P&L, cost drivers, and revenue levers.
• High-level coaching and mentoring capability for Assistant Managers and department leaders.
• Strong data analysis skills — sales, cost, guest feedback, and people metrics.
• Logical problem-solving and prioritization in a fast-paced, multi-department environment.
• Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
• Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.

Personal Attributes

• Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
• Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
• Acts as the 'owner' of the restaurant — accountable for outcomes and team success.
• Demonstrates educational leadership: supportive, developmental, and respectful.
• Builds a transparent, positive, and open culture across the restaurant.
• Provides direction rather than micromanagement, enabling team autonomy.

WHAT WE OFFER

• Competitive salary package (negotiable based on experience).
• 18 days of annual leave per year.
• 50% internal dining discount across Pizza 4P's and other group brands.
• Clear career progression path within a fast-growing global restaurant group.
• A purpose-driven work culture built around happiness, craft, and community