Multi Skilled Technician (MST)

Hyatt Hotels Corporation; Raipur; On-site; INR 350,000 - 520,000; Full time

Job summary

Hyatt Raipur is seeking hospitality professionals to provide courteous, professional, and flexible service across Rooms and related departments. You will be rotated within the Rooms division and other areas as needed to maximize guest satisfaction.

Ideal candidates have a relevant hospitality degree or diploma, with at least 2 years in hotel operations, plus strong customer service and interpersonal skills. You will support supervisors and maintain grooming standards while ensuring guest comfort.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Relevant degree or diploma in Hospitality or Tourism management.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Welcome guests and ensure they have an exceptional staying experience.
• Coordinate with departments to ensure smooth guest flow and hand over pending items.
• Report guest complaints or problems promptly and follow up with guests as needed.
• Balance the cash report and perform opening/closing procedures as required.

Skills

Guest service excellence

Communication skills

Interpersonal skills

Upselling techniques

Education

Hospitality/Tourism diploma

Job description

Organization- Hyatt Raipur

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.