MSP Program Coordinator

Workspend Inc.; Hyderabad; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Workspend Inc. in Hyderabad, India is seeking an MSP Program Coordinator to drive program management for the Managed Services Program, ensuring customer satisfaction and leading requisition engagement with staffing partners.

You will coordinate onboarding/offboarding, manage VMS details, prepare reports, and collaborate with client managers to meet SLAs, KPIs, and deadlines in a fast-paced environment.

Formación

• Should have experience working in an MSP environment.
• Experience working with VMS.
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment.

Responsabilidades

• Manage the staffing and requisition fulfillment process – ensuring that the customer needs are being met.
• Conduct intake calls with client hiring managers to identify staffing needs and ideal candidate; review job requisitions and distribute to appropriate Staffing Partners
• Facilitation of onboarding and off-boarding of contractors
• Collaboratively work with Supplier partners to ensure accurate feedback, projections, and important information are being delivered on schedule to customers and to all the responsible parties.
• Maintain the VMS with strong attention to details of the contingent workforce's staffing, hiring, and onboarding process.
• Assist the onsite program operations team with their daily tasks while exercising independent judgment and discretion regarding issues that are important to our customers and routine business operations.
• Work hand in hand with the program management team to ensure metrics, SLAs, and targets are driven with a vision and are being met.
• Accurate and on-time completion of reports on a daily, weekly, and monthly basis.
• Conduct new hire orientation with all prospective candidates per customer guidelines.
• Conduct regular meetings with the customer managers to ensure effective communication.
• Monitor and address issues and concerns with the contingent workforce quickly and effectively; elevate issues to management as needed.

Conocimientos

MSP experience

VMS experience

Problem-solving

Communication skills

Fast-paced environment

Educación

Bachelor's degree (4+ years)

Herramientas

VMS system

Descripción del empleo

MSP Program Coordinator - Job Profile/Summary:

• The Senior Program Coordinator will play an integral role in the program management team with Workspend Managed Services Program and will be responsible for delivering superior customer satisfaction by driving results, and ensuring customer’s needs are met.
• The Senior Program Coordinator will be the trusted advisor on all workforce solutions for our customers, guiding them end to end through the requisition process and will act as the primary liaison with staffing agencies for requisition engagement, screening, and hiring process.

Responsibilities:

• Manage the staffing and requisition fulfillment process – ensuring that the customer needs are being met.
• Conducting intake calls with client hiring manager to identify staffing needs and ideal candidate; review job requisitions and distribute to appropriate Staffing Partners
• Facilitation of on-boarding and off-boarding of contractors
• Collaboratively work with Supplier partners to ensure accurate feedback, projections, and important information are being delivered on schedule to customers and to all the responsible parties.
• Maintain the VMS with strong attention to details of the contingent workforce's staffing, hiring, and onboarding process. This will include updating the system with rate changes, processing contract extensions, processing releases/terminations, and updating other data as necessary.
• Assist the onsite program operations team with their daily tasks while exercising independent judgment and discretion regarding issues that are important to our customers and routine business operations.
• Work hand in hand with the program management team to ensure metrics, SLAs, and targets are driven with a vision and are being met.
• Accurate and on-time completion of reports on a daily, weekly, and monthly basis.
• Conduct new hire orientation with all prospective candidates per customer guidelines.
• Conduct regular meetings with the customer managers to ensure effective communication.
• Monitor and address issues and concerns with the contingent workforce quickly and effectively; elevate issues to management as needed.

Mandatory skills:

• Should have experience working in an MSP environment.
• Experience working with VMS.
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment.

Education/Certifications:

Bachelor’s degree with at least 4 years of relevant

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