MSP Program Specialist

Pinnacle Group, Inc.

India

Remote

INR 600,000 - 800,000

Full time

14 days+

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Job summary

A workforce solutions provider in India is seeking a motivated MSP Coordinator to manage tasks within their MSP program. The role involves ensuring compliance, conducting audits, overseeing documentation, and collaborating with teams to improve workforce management. Ideal candidates should have a relevant degree and experience in MSP coordination. This is a full-time position with opportunities for professional growth.

Qualifications

Experience in MSP coordination within staffing or workforce solutions is preferred.
Ability to manage multiple tasks concurrently in a fast-paced environment.
Proven ability to work independently and in a team.

Responsibilities

Conduct regular audits within the Vendor Management System (VMS) for compliance.
Oversee documentation and validation of client requirements.
Implement QA procedures to identify discrepancies in staffing processes.
Manage updates to work orders ensuring accuracy and compliance.
Monitor progress and performance of the MSP program.

Skills

Attention to detail

Verbal communication skills

Written communication skills

Data management

Team collaboration

Adaptability

Education

Bachelor's degree in business administration, Human Resources, or related field

Tools

VMS platforms (e.g., VNDLY)

Job description

Direct message the job poster from Pinnacle Group, Inc.

Talent Acquisition Specialist | Matching Skills with Opportunities

About Pinnacle Group

Pinnacle Group is a leading provider of workforce solutions and managed services, empowering organizations to optimize their workforce and achieve operational excellence. We specialize in delivering innovative and tailored solutions to meet the evolving needs of businesses across various industries.

Job Summary

Pinnacle Group is seeking a highly motivated MSP Coordinator to join our remote team in India. The MSP Coordinator will be responsible for managing tasks within our Managed Service Provider (MSP) program, ensuring operational efficiency, compliance, and high-quality service delivery. This role involves close collaboration with internal teams and external stakeholders to streamline workforce management processes and improve program performance.

Responsibilities

Audit and Compliance: Conduct regular audits within the Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
Program Growth: Identify opportunities for program improvement and contribute to the development of strategic initiatives aimed at enhancing program performance.

Requirements

Bachelor's degree in business administration, Human Resources, or a related field.
Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
Strong attention to detail and a high level of accuracy in data management and documentation.
Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
Familiarity with VMS platforms such as VNDLY is a plus.
Proven ability to work independently and as part of a collaborative team.
High level of adaptability and willingness to embrace change in a dynamic work environment.

Seniority level