MSD CRM Expert Software Developer

BMW TechWorks India Private Limited; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

BMW TechWorks India Private Limited is seeking an Expert Software Developer for MSD CRM to own the end-to-end CRM architecture, ensure alignment with business goals, and lead architectural governance.

You will collaborate with cross-functional teams, evaluate new technologies, and mentor developers to deliver scalable, secure CRM solutions using Dynamics 365 CRM, Power Platform, and Azure services.

Qualifications

• Bachelor’s or master’s degree in engineering.
• 15+ years of IT experience with CRM architecture focus.
• Proven track record delivering enterprise-grade CRM solutions.
• Trusted advisor and single point of contact for business teams.
• Strong CRM customization, integration, and extension knowledge.
• Experience establishing architecture processes, cadences, and governance.
• Excellent stakeholder management and communication skills.
• Strategic mindset with hands-on CRM design expertise.

Responsibilities

• Own the end-to-end architecture of MSD CRM solutions.
• Drive innovation to enhance CRM capabilities and introduce cutting-edge solutions.
• Establish and enforce technical processes and governance for CRM projects.
• Collaborate with cross-functional teams to translate requirements into scalable CRM architectures.
• Evaluate new technologies to evolve the CRM platform.
• Ensure high availability, performance, security, and compliance.
• Mentor and guide development teams on architecture best practices.

Skills

CRM architecture

Dynamics 365 CRM

Power Platform

Azure services

API integration

DevOps & ALM

Security & compliance

Stakeholder management

Architecture governance

Cloud & hybrid architecture

Education

Bachelor/Master in engineering

Tools

Azure Functions

Logic Apps

Service Bus

Power Automate

Power Apps

Power BI

Azure API Management

Job description

As an Expert Software Developer for MSD CRM, your role requires a hands-on execution who thrives in a dynamic environment, capable of balancing technical leadership with stakeholder collaboration.

• Own the end-to-end architecture of MSD CRM solutions, ensuring alignment with business goals and technical best practices.
• Drive innovation to enhance CRM capabilities and introduce cutting-edge solutions.
• Establish and enforce technical processes, governance for CRM projects.
• Collaborate closely with cross-functional teams to translate business requirements into scalable and secure CRM architectures.
• Evaluate new technologies and tools to continuously evolve the CRM platform.
• Ensure high availability, performance, security, and compliance of CRM systems.
• Mentor and guide development teams on architecture and implementation best practices.

What should you bring along

• Bachelor’s or master’s degree in engineering.
• 15+ years of experience in IT, with significant experience in CRM architecture, preferably Microsoft Dynamics 365 CRM.
• Proven track record of owning and delivering enterprise-grade CRM solutions.
• Strong ability to act as a trusted advisor and Single Point of Contact for business and product teams.
• Solid understanding of CRM customization, integration, and extension capabilities.
• Experience in establishing architecture processes, technical cadences, and governance.
• Strong stakeholder management and communication skills.
• Strategic mindset with hands-on technical expertise in CRM solution design.
• Experience working in Agile and collaborative environments

Must have technical skill

• Deep expertise in Microsoft Dynamics 365 CRM architecture, customization, and integration.
• Strong knowledge of Power Platform components (Power Automate, Power Apps, Power BI).
• Experience with Azure services relevant to CRM (Azure Functions, Logic Apps, Service Bus).
• Proficient in solution design patterns, data modelling, and security within MSD CRM.
• Experience with API management and integration frameworks (REST, SOAP, Azure API Management).
• Knowledge of CRM deployment models, ALM, and DevOps practices.
• Experience in designing scalable, secure, and maintainable CRM solutions.
• Understanding of identity and access management (Azure AD, OAuth).
• Familiarity with cloud architecture principles and hybrid cloud scenarios.

Good to have technical skills

• Microsoft Certified: Dynamics 365 Solution Architect Expert or related certifications.
• Experience with AI and automation integration within CRM platforms.
• Experience with data analytics and reporting tools linked to CRM data.
• Understanding of enterprise architecture frameworks and best practices.
• Exposure to other CRM platforms and comparison insights.