MS Dynamics CRM Developer

Altraize; Hyderabad; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Altraize is seeking an experienced Dynamics 365 CE CRM Developer to configure and extend the Dynamics platform. You will work within an Agile backlog, collaborating with technical leads and PMs to deliver enterprise solutions, including omnichannel features and contact center integrations.

The role requires strong .NET plugin development, React, and Power Platform skills, with a focus on performance, data flow, and end-user training.

Formación

• 5+ years in developing and configuring business apps within MS Dynamics 365 CE.
• 3+ years configuring Dynamics 365 Customer Service including Omnichannel & PCF.
• 7+ years of .NET experience writing plugins for Dynamics CE.
• 3+ years of REACT development and 2+ years of Power BI experience.
• Hands-on experience integrating Dynamics 365 CE with back-office systems and payment gateways.

Responsabilidades

• Configure and develop the company’s MS Dynamics 365 CE CRM system based on tasks.
• Collaborate with leads, PMs, and stakeholders to ensure successful project delivery.
• Support functional requirements gathering for integrating Dynamics 365 CE with Contact Center apps, portals, SAP, and gateways.
• Ensure seamless integration, performance, and data flow across systems.
• Develop training for end-users and promote user adoption via change management.
• Lead and participate in project team activities related to enterprise systems.
• Build and maintain CI/CD pipelines following SDLC
• Work independently to accomplish assigned duties and adhere to company standards.

Conocimientos

MS Dynamics 365 CE

.NET

REACT

Power Automate

Power BI

Omnichannel routing

Contact Center integrations

ERP integrations

CI/CD pipelines

Educación

MB-910 Dynamics 365 Fundamentals

MB-200 Dynamics 365 Core

PL-100 Power Platform App Maker

MB-230 Dynamics 365 Customer Service Functional Consultant

PL-400 Power Platform Developer

PL-200 Power Platform Functional Consultant

PL-600 Dynamics 365 + Power Platform Solution Architect

Microsoft MVP recognition

Herramientas

Dynamics 365 CE

Descripción del empleo

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks

Description Of Responsibilities

CRM Developer

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks

developed as part of an Agile Backlog process.

• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project

delivery.

• Work closely with and be a member of a team led as assigned by the company to implement solutions as

defined.

• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE

with Contact Center applications, self-service portals, SAP, and payment gateways.

• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and efficient data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE

solutions.

• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified

Routing, etc. for Omnichannel features.

• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within

Application Lifecycle Management best practices, company Standards, and company Software Development Lifecycle documentation.

• Develop and maintain a productive working relationship with technology staff, business owners, project

sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all Company's standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.

Minimum Experience

Required Versus Preferred Qualifications:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365

CE CRM landscape.

• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified

Routing, PCF, etc.

• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including

customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service

web portals, and native mobile applications.

• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of

successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.

• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and

payment gateways.

• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and

PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications:
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400)
• This role should be working towards the following certifications:
• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

Skills: microsoft,crm,dynamics