MS Dynamics CRM Developer

Altraize; Kerala; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Altraize is seeking a skilled CRM Developer to configure and build on the Microsoft Dynamics 365 CE platform. You will work with a cross-functional team to implement solutions aligned with business needs, maintain data flows, and ensure high performance across integrated systems.

Ideal candidates have deep Dynamics 365 CE experience, strong .NET and React skills, and hands-on exposure to omnichannel customer service features. Agile teamwork and ongoing training support are part of the role.

Qualifications

• Experience configuring Dynamics 365 CE, including Customer Service and Omnichannel features.
• Hands-on with PCF controls and integration with external systems (ERP, payment gateways).
• Strong React, .NET and Power Platform skills, plus CI/CD tooling.

Responsibilities

• Configure and develop the MS Dynamics 365 CE CRM system per tasks and backlog.
• Collaborate with leads, PMs and stakeholders to ensure delivery of projects.
• Implement solutions under guidance of senior developers and maintain data flow across systems.
• Support training and user adoption for Dynamics 365 CE solutions.

Skills

MS Dynamics 365

C# .NET

React

Power Automate

Power BI

Omnichannel

PCF

CRM integrations

Azure DevOps

CI/CD pipelines

Education

Dynamics 365 Fundamentals (MB-910)

Tools

Dynamics 365 CE

Power Platform

Back-office integrations

ERP integrations

Office 365 apps

Job description

Description Of Responsibilities

CRM Developer

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks

developed as part of an Agile Backlog process.

• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project

delivery.

• Work closely with and be a member of a team led as assigned by the company to implement solutions as

defined.

• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE

with Contact Center applications, self-service portals, SAP, and payment gateways.

• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and efficient data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.

solutions.

• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified

Routing, etc. for Omnichannel features.

• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within

Application Lifecycle Management best practices, company Standards, and company Software Development

Lifecycle documentation.

• Develop and maintain a productive working relationship with technology staff, business owners, project

sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all Company's standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.

Minimum Experience

Required Versus Preferred Qualifications:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365

CE CRM landscape.

• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified

Routing, PCF, etc.

• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including

customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service

web portals, and native mobile applications.

• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of

successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.

• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and

payment gateways.

• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and

PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications:
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400)
• This role should be working towards the following certifications:
• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

Skills: microsoft,crm,dynamics