MS Dynamics CRM Developer

Altraize; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Altraize is seeking a CRM Developer to configure and develop the Microsoft Dynamics 365 CE CRM system within an Agile backlog. You will collaborate with technical leads, project managers, and stakeholders to ensure timely delivery of solutions and seamless data flow across systems.

The role requires strong hands-on experience with Dynamics 365 CE, Power Platform tools, and integration with contact center applications, ERP back-ends, and payment gateways, while promoting user adoption and ongoing

Qualifications

• 5+ years of development and configuration in MS Dynamics 365 CE CRM.
• 3+ years of React experience.
• 7+ years of .NET experience writing Dynamics CE plugins.
• 3+ years of Power Automate experience.
• 2+ years of Power BI experience.
• Familiarity with Agile methodologies.
• Strong knowledge of Contact Center applications and integration with ERP and payment gateways.

Responsibilities

• Configure and develop the MS Dynamics 365 CE CRM system per functional/technical tasks.
• Collaborate with leads, PMs, and stakeholders to ensure project delivery.
• Work with the team to implement solutions as defined and integrate with Contact Center apps.
• Define functional requirements for Dynamics 365 CE integration with Contact Center, SAP, and payment gateways.
• Ensure seamless data flow, provide training support, and promote user adoption.
• Lead CI/CD pipelines and adhere to lifecycle documentation standards.

Skills

Dynamics 365 CE

Power Automate

Power BI

React

.NET

CI/CD pipelines

Agile

CRM configuration

Education

Dynamics 365 Fundamentals MB-910

Power Platform + Dynamics 365 Core MB-200

Power Platform App Maker PL-100

Dynamics 365 Customer Service MB-230

Power Platform Developer PL-400

PL-200

PL-600

MS MVP

Tools

PCF

Power Platform

Microsoft Office 365

Job description

Description Of Responsibilities

CRM Developer

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks

developed as part of an Agile Backlog process.

• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project

delivery.

• Work closely with and be a member of a team led as assigned by the company to implement solutions as

defined.

• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE

with Contact Center applications, self-service portals, SAP, and payment gateways.

• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and efficient data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.

solutions.

• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified

Routing, etc. for Omnichannel features.

• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within

Application Lifecycle Management best practices, company Standards, and company Software Development

Lifecycle documentation.

• Develop and maintain a productive working relationship with technology staff, business owners, project

sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all Company's standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.

Minimum Experience

Required Versus Preferred Qualifications:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365

CE CRM landscape.

• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified

Routing, PCF, etc.

• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including

customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service

web portals, and native mobile applications.

• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of

successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.

• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and

payment gateways.

• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and

PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications:
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400)
• This role should be working towards the following certifications:
• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

Skills: microsoft,crm,dynamics