Customer Relationship Management (CRM) Developer

Dhyey Consulting; Vadodara; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Dhyey Consulting in Vadodara, Gujarat, is seeking an experienced developer to configure and enhance Dynamics 365 CE CRM systems. The ideal candidate will collaborate with various stakeholders to deliver projects effectively.

This role requires extensive .NET experience and a thorough understanding of customer service functionalities. Responsibilities include system configuration, user training development, and ensuring seamless system integrations.

Qualifications

• 5+ years’ experience in MS Dynamics 365 CE CRM development and configuration.
• 3+ years configuring Dynamics 365 Customer Service functionality.
• 7+ years of .NET experience writing plug-in code for Dynamics CE.
• 3+ years of React experience.
• 3+ years of Power Automate experience.
• 2+ years of Power BI experience.

Responsibilities

• Configure and develop the PTC’s Microsoft CE CRM system.
• Collaborate with stakeholders for successful project delivery.
• Implement solutions led by the PTC.
• Support the Function Lead in defining functional requirements.
• Ensure seamless integration and efficient data flow.
• Develop training programs for end-users.
• Promote user adoption and provide ongoing support.
• Identify and implement enhancements.
• Build and maintain CI/CD pipelines.

Skills

Microsoft Dynamics 365 CE

React

Power Automate

Power BI

Agile methodologies

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Dynamics 365 Fundamentals (MB‑910)

Microsoft Power Platform + Dynamics 365 Core (MB‑200)

Power Platform App Maker Associate (PL‑100)

Dynamics 365 Customer Service Functional Consultant Associate (MB‑230)

Tools

Microsoft Office 365

Job description

Responsibilities

• Configure and develop the PTC’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Work closely as a member of a team led by the PTC to implement solutions as defined.
• Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self‑service portals, SAP, and payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer, ensure seamless integration, best‑in‑class performance, and efficient data flow across systems.
• Support the development of training programs for end‑users to ensure effective use of Dynamics 365 CE solutions.
• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, PCF, and Omnichannel features.
• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and maintain Continuous Integration and Continuous Delivery pipelines and operate within Application Lifecycle Management best practices.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities related to enterprise systems.
• Work independently to accomplish tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and technology tools to perform job duties.
• Perform other related tasks as assigned by the PTC.

Minimum Experience

• 5+ years’ experience developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• 3+ years’ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, and related features.
• 7+ years of .NET experience writing plug‑in code for Dynamics CE.
• 3+ years of React experience.
• 3+ years of Power Automate experience.
• 2+ years of Power BI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., telephony & IVR solutions), self‑service web portals, and native mobile applications.
• Advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least two Dynamics CE implementations for high‑volume contact centers.
• Hands‑on experience integrating Dynamics 365 CE with back‑office systems such as ERP and payment gateways.
• Familiarity with Agile development methodologies.
• Proficiency with the Microsoft Office 365 suite, including Teams, Word, Excel, PowerPoint, and Microsoft ADO Testing Module.

Soft Skills

• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross‑functional teams.
• Detail‑oriented with strong organizational and project management skills.
• Additional beneficial skills include enterprise business solutions (e.g., SAP projects) and ITIL/ITSM practices and methodologies.

Certifications / Education

• Dynamics 365 Fundamentals (MB‑910).
• Microsoft Power Platform + Dynamics 365 Core (MB‑200).
• Power Platform App Maker Associate (PL‑100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB‑230).
• Power Platform Developer Associate (PL‑400).
• Working toward Power Platform Functional Consultant Associate (PL‑200), Dynamics 365 + Power Platform Solution Architect Expert (PL‑600), MS Dynamics Fast Track recognized architect, and Microsoft Most Valuable Professional (MVP) recognition.