Monitoring Operations Specialist

Selections HR Services Private Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Selections HR Services Private Limited is seeking a Monitoring Operations Specialist for Pune to support a 24x7 monitoring environment from a work-from-office setup. The role requires 3 years of hands-on monitoring operations experience and proficiency with enterprise tools.

Responsibilities include proactive monitoring, alert analysis, incident triage, and coordinating with resolver groups to ensure timely resolution and reporting on monitoring effectiveness.

Qualifications

• 3 years of experience in monitoring operations or similar.
• Proficient with enterprise monitoring tools (PRTG, New Relic, ManageEngine, Auvik, Splunk).
• Strong understanding of infrastructure, network, server and application monitoring concepts.
• Experience in alert analysis, event correlation and incident triage.

Responsibilities

• Monitor enterprise infrastructure, applications, servers, databases, and networks using monitoring tools.
• Perform proactive monitoring and analyze alerts across platforms.
• Triage major incidents (P1/P2) and communicate with stakeholders.
• Route alerts and incidents to appropriate resolver groups for resolution.
• Initial assessment and categorization of alerts to reduce noise and prioritize issues.
• Track incident status and follow up with resolver groups.
• Generate reports and dashboards on alerts and monitoring effectiveness.
• Support 24x7 monitoring environments through shift-based operations.
• Identify recurring alerts and suggest monitoring improvements.

Skills

Monitoring operations

NOC

Alert analysis

Incident triage

Stakeholder management

Windows

Linux

Cloud

Communication

Tools

PRTG

New Relic

ManageEngine

Auvik

Splunk

Job description

Position: Monitoring Operations Specialist

Experience: 3 Years

Work Mode: Work from Office

Location: Pune

Domain

Key Responsibilities

• Monitor enterprise infrastructure, applications, servers, databases, and network environments using monitoring tools.
• Perform proactive monitoring and analyze alerts generated across multiple monitoring platforms.
• Triage Major Incidents (P1/P2), identify potential business impact, and promptly notify relevant stakeholders.
• Route alerts, incidents, and events to the appropriate support teams for investigation and resolution.
• Perform initial assessment and categorization of alerts to filter noise and prioritize critical issues.
• Track incident status and ensure timely follow-ups with resolver groups.
• Monitor service availability, system performance, network health, and infrastructure uptime.
• Generate operational reports and dashboards related to alerts, incidents, and monitoring effectiveness.
• Participate in shift-based operations and support 24x7 monitoring environments.
• Identify recurring alerts and recommend monitoring improvements to reduce false positives.

Required Skills

• Minimum 2 years of hands-on experience in Monitoring Operations/NOC environments.
• Experience with PRTG, New Relic, ManageEngine, Auvik, Splunk Event Monitoring, or any equivalent enterprise monitoring tool.
• Strong understanding of infrastructure, network, server, and application monitoring concepts.
• Experience in alert analysis, event correlation, and incident triage.
• Ability to assess criticality and coordinate Major Incident communications with stakeholders.
• Experience in routing alerts and incidents to appropriate resolver groups.
• Good understanding of Windows, Linux, Network, and Cloud environments.
• Strong analytical, communication, and stakeholder management skills.