L1 Monitoring Application/Network Support expert

Parkar Global Technologies; Pune District; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Parkar Global Technologies is seeking an L1 Monitoring Application/Network Support to join the Operations team in Pune. The role focuses on real-time monitoring of applications, servers, and network systems, handling alerts, and escalating as needed to maintain service levels.

Candidate should have fresh IT/CS education, be willing to work night shifts and weekends, and be familiar with monitoring tools and ticketing systems. Strong communication and detail orientation are essential for success.

Qualifications

• 0.6–1 year of IT/CS studies or fresh graduate in IT fields.
• Willing to work night shifts and weekend rotations.
• Exposure to monitoring tools (Grafana, Zabbix, MS Defender).
• Familiar with ticketing tools (Jira, ServiceNow).
• Basic Linux/Windows command knowledge and ITIL awareness.

Responsabilités

• Monitor applications, servers, and network systems in real time.
• Track alerts, performance, and service availability.
• Log incidents and perform basic L1 troubleshooting.
• Escalate issues to L2/L3 per process.
• Keep documentation and shift handover reports up to date.
• Follow SOPs and ensure SLA adherence.

Connaissances

Communication skills

Attention to detail

Networking fundamentals

Monitoring concepts

Troubleshooting basics

Night shifts readiness

Formation

Bachelors in IT/CS

Outils

Grafana

Zabbix

Jira

ServiceNow

MS Defender

Description du poste

Job Summary: We are looking for an L1 Monitoring Application/Network Support to join our Operations team. The primary responsibility of this role is to monitor applications, servers, and network systems, respond to alerts, and ensure timely escalation as per defined processes. Strong communication skills and attention to detail are critical for success in this position.

Key Responsibilities:

• Monitor applications, servers, and network systems in real time
• Track alerts, system performance, and service availability
• Log incidents and perform basic L1 troubleshooting
• Escalate issues to L2/L3 teams as per process
• Perform routine health checks (applications, APIs, servers, network)
• Maintain proper documentation and shift handover reports
• Follow SOPs and ensure SLA adherence

Required Skills:

• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow processes
• Basic understanding of:
• Applications and servers
• Networking fundamentals (IP, DNS, ports, connectivity)
• Monitoring concepts (alerts, uptime, latency)
• Basic computer and troubleshooting skills
• Ability to work in rotational 24x7 shifts
• Calm and composed during high-priority incidents

Qualification:

• 0.6 - 1 year / Fresher / Recent graduate (IT, Computer Science, or related field preferred)
• Willing to work in night shifts and weekend rotations
• Exposure to monitoring tools (e.g., Grafana, Zabbix, MS defender, etc.)
• Basic understanding of ticketing tools (Jira, ServiceNow, etc.)
• Knowledge of Linux or Windows basic commands
• Awareness of ITIL or incident management concepts