MODULE LEAD - SQL

Happiest Minds Technologies; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Happiest Minds Technologies in Maharashtra seeks a Production Support Engineer to manage the end-to-end delivery of software changes, monitor production systems, and coordinate with incident, change and problem management processes.

The role includes weekend release activities, health check reporting, and knowledge base documentation, with a focus on automation opportunities and mitigating production risks.

Responsibilities

• Monitoring production environment and act on production incidents
• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
• Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
• Documentation of Application Knowledgebase, Process.
• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
• Proactively highlight risk any risks observed and suggest ways to mitigate impact.
• Suggest new ideas for Automation and be able to implement automation ideas

Job description

End to end delivery of software changes, from requirement inception to production rollout. ?

Rotation to perform production support tasks, including but not limited to:

1. Monitoring production environment and act on production incidents
2. Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
3. Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
4. Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
5. Documentation of Application Knowledgebase, Process.
6. Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
7. Proactively highlight risk any risks observed and suggest ways to mitigate impact.

Suggest new ideas for Automation and be able to implement automation ideas