Module Lead

Mphasis; Hyderabad; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Mphasis is seeking a Salesforce Lead to drive a critical banking project in Hyderabad. The candidate should have 5+ years of CRM experience, strong technical skills in Salesforce architecture, APIs, and Experience Cloud, and proven leadership in a fast-paced environment.

The role demands collaboration across teams, focus on delivery excellence, and the ability to manage complex solutions and coordinate with offshore teams to meet deadlines.

Qualifications

• Minimum 5+ years of CRM experience.
• Experience with Salesforce architecture and APIs, security configuration, sharing rules and user management.
• Experience with Salesforce Experience Cloud.

Responsibilities

• Lead Salesforce projects and mentor the team.
• Participate in daily stand-ups and ensure timely updates to clients.
• Coordinate with offshore and onshore teams to resolve project issues.
• Drive deployment processes and CI/CD
• Ensure high CSAT and on-time delivery in a banking domain project.

Skills

CRM experience

Technical leadership

Communication skills

Agile methodologies

Problem solving

Education

Bachelor’s degree in computer sciences / information systems

Salesforce Developer I & II (preferred)

Tools

Salesforce (Declarative development)

Salesforce platform programming (Apex, LWC, Visualforce)

REST/SOAP APIs

Job description

Who are we looking for?

A Salesforce lead to work on a critical project for one of our biggest clients in banking domain should have minimum 5+ years of experience in CRM. The Individual should be passionate about technology, experienced in developing, designing large solutions, and managing cutting edge technology applications.

Role: Salesforce Lead

Who are we looking for?

A Salesforce lead to work on a critical project for one of our biggest clients in banking domain should have minimum 5+ years of experience in CRM. The Individual should be passionate about technology, experienced in developing, designing large solutions, and managing cutting edge technology applications.

Job Description

• Technical skills:
• Experience with Salesforce Declarative development using Process Builder, Workflows, Lightning App Builder, etc.
• Experience with Salesforce platform programming languages – Visualforce, Lightning Web Components, Aura Components, APEX, SOQL, and SOSL.
• Experience with JavaScript, CSS, and HTML.
• Knowledge and experience with Salesforce architecture and APIs, Salesforce security configuration, sharing rules and user management.
• Experience with Salesforce Experience Cloud (a.k.a. Community Portals).
• Experience with the agile software development.
• Experience with 1st Generation Managed Package and knowledge on 2nd generation Managed Package.
• Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
• Thorough understanding of Salesforce Deployment Process, tools, CI/CD.
• Experience collaborating with teams to improve processes that align with agency goals while demonstrating the ability to deliver excellent results and maintain a collegial work environment.
• Good verbal and written communication with internal and external users.
• Ability to work independently to analyze issues and resolve problems.
• Experience prioritizing work and meeting time sensitive deadlines, including follow-through while balancing and prioritizing multiple activities and responsibilities.
• Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem.
• Experiencewith Sales Cloud, Service cloud and Experience Cloud. Good to have knowledge on Financial Services Cloud.
• Management skills:
• Participate in daily stand ups, track the progress and high light the risks
• Maintain project progress and provide daily, weekly and monthly updates to client
• Well versed with scrum ceremonies, processes & practices + sprint planning, retrospective.
• Well versed with various scrum metrics (productivity, defect density, velocity, burndown etc)
• Guide the team at offshore on overall project issues/challenges
• Leadership skills:
• Ability to collaborate effectively across application, infrastructure, database groups
• Ability to guide and mentor the project team in technical aspects.
• Ability to work within and lead a team
• Ability to influence others and conflict/resolution skills

Education

Bachelor’s degree in computer sciences, Information Systems or related fields.

Good to have Salesforce Certified Developer I and Salesforce Certified Developer II.

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

About The Practice/ Project

• Leading North American Bank dealing with technology projects in the area of GRC and Digital. Client projects deals with cutting edge technology in banking space and the customer is a leader in technology adoption.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.