Job Summary
We are looking for an experienced MIS Executive Post Saleswith 3–5 years of relevant experience in the real estate industry.The candidate will be responsible for managing post sales MIS,customer and project data, reporting, documentation tracking,and coordination with CRM, Accounts, Sales, and Legal teams.
Key Responsibilities
- Prepare and maintain daily, weekly, and monthly MIS reportsfor post-sales operations.
- Maintain accurate records of bookings, agreements, registrations,payments, demands, collections, and possession.
- Track the complete customer lifecycle frombooking to possession and post-possession.
- Prepare outstanding, ageing, collection, and overdue reports.
- Maintain and update customer, booking, inventory,and documentation trackers.
- Track Agreement for Sale/ATS, Sale Deed, registration,stamp duty, and other legal documentation.
- Verify booking forms, KYC documents, agreements, receipts,and supporting documents for completeness and accuracy.
- Coordinate with Legal, CRM, Sales, and Accounts teamsfor agreement execution, registration, documentation,and customer requirements.
- Maintain MIS for agreement status, registration status,documentation pending, legal queries, and customer commitments.
- Monitor and maintain records related toRERA requirements and project/customer documentation.
- Reconcile data between CRM, Accounts, Sales, Legal,and MIS records and resolve discrepancies.
- Prepare project-wise, customer-wise, and management-leveldashboards and reports.
- Generate ad-hoc reports and data analysisas required by management.
- Maintain confidentiality and accuracy ofcustomer, financial, and legal information.
Key Responsibilities
- Handle all post-booking customer queries and formalities
- Coordinate Agreement for Sale, registration and stamp duty documentation
- Handle customer queries related to legal and sale documentation
- Coordinate with the legal team/advocates for agreement-related issues
- Coordinate Bank NOC / lender NOC requirements and documentation
- Coordinate with banks/financial institutions for loan-related and mortgage documentation
- Follow up on registration appointments and documentation
- Coordinate with accounts for payment schedules, receipts and outstanding dues
- Manage customer documentation from booking until agreement/registration
- Coordinate between Sales, Legal, Accounts, CRM and customers
- Maintain post-sales records and ensure timely closure of pending formalities
- Handle escalations relating to documentation, NOCs and registration
Legal Knowledge Required
- Good working knowledge of RERA and basic real estate regulations.
- Understanding of Agreement for Sale/ATS and Sale Deed processes.
- Knowledge of stamp duty and property registration procedures.
- Familiarity with KYC and property transaction documentation.
- Ability to identify missing or inconsistent informationin customer/property documents.
- Understanding of coordination with the Legal team for agreements,registration, documentation, and customer queries.
- Knowledge of possession-related documentation and post-saleslegal formalities will be an advantage.
Required Skills
- Advanced MS Excel and MIS reporting.
- Strong knowledge of Pivot Tables, XLOOKUP/VLOOKUP,COUNTIF/COUNTIFS, SUMIF/SUMIFS, IF/IFS, dashboards,and data validation.
- Strong analytical, reconciliation, and data management skills.
- Good understanding of real estate CRM and post sales processes.
- Strong attention to detail and documentation accuracy.
- Excellent coordination and communication skills.
- Ability to manage multiple projects and large volumes of data.
Preferred Candidate
- 3–5 years of relevant experiencein MIS/CRM/Post Sales, preferably within the real estate industry.
- Experience handling project wise MIS, customer data,post sales documentation, and legal coordination.
- Strong practical knowledge of real estate documentation,RERA processes, registration, and post sales operations.
- Should be proficient in Advanced Exceland capable of preparing management-level MIS and dashboards.