Deputy Manager - CRM (MIS)

Shapoorji Pallonji Group; Mumbai City; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Shapoorji Pallonji Group in Mumbai seeks an experienced CRM and MIS lead to oversee integration, data management, and reporting across regional teams. Proficiency in Salesforce or SAP is essential, with 10–15 years in CRM/MIS within real estate preferred.

The role involves training and supporting regional units, identifying process improvements, and collaborating with sales, marketing, and IT to drive data-driven decisions.

Qualifications

• Strong Excel and PowerPoint skills for data presentation and reporting.
• Excellent analytical and data interpretation abilities to translate business needs into insights.
• Proficiency in CRM systems (e.g., Salesforce, SAP) and strong interpersonal skills.
• Ability to work independently and as part of a team, with cross-functional collaboration.
• 10–15 years of experience in CRM and MIS roles within real estate (as a benchmark).

Responsibilities

• Oversee the integration of CRM data with systems.
• Ensure seamless data flow and consistency between CRM and systems.
• Maintain accurate and up-to-date client information within the CRM and MIS systems.
• Analyze customer data to generate actionable insights for business strategies.
• Develop and maintain dashboards and reports to track KPIs.
• Provide regular updates and insights to senior management.
• Assist regional MIS teams with CRM and MIS-related queries.
• Provide training and support on using CRM and MIS tools effectively.
• Identify opportunities to enhance CRM and MIS processes.
• Implement automation solutions to streamline workflows.
• Work closely with sales, marketing, and IT teams to ensure alignment of CRM and MIS initiatives.
• Coordinate with other departments to support overall business objectives.

Skills

Excel

PowerPoint

Analytical thinking

CRM proficiency

Team collaboration

Tools

Salesforce

SAP

Job description

Role & responsibilities

• Manage CRM and MIS Integration:

1. Oversee the integration of CRM data with systems.


2. Ensure seamless data flow and consistency between CRM and systems.

• Data Management and Analysis:

1. Maintain accurate and up-to-date client information within the CRM and MIS systems.


2. Analyze customer data to generate actionable insights for business strategies.

• Reporting and Dashboard Creation:

1. Develop and maintain dashboards and reports to track key performance indicators (KPIs).


2. Provide regular updates and insights to senior management.

• Support Regional Teams:

1. Assist regional MIS teams with CRM and MIS-related queries.


2. Provide training and support on using CRM and MIS tools effectively.

• Process Improvement:

1. Identify opportunities to enhance CRM and MIS processes.


2. Implement automation solutions to streamline workflows.

• Collaboration with Departments:

1. Work closely with sales,marketing, and IT teams to ensure alignment of CRM and MIS initiatives.


2. Coordinate with other departments to support overall business objectives.

Preferred candidate profile

• Excel and Power Point.


• Strong analytical and data interpretation skills.


• Excellent inteProficiency in CRM software (e.g., Salesforce, SAP) and erpersonal skills.


• Ability to work independently and as part of a team.


• Minimum of 10-15 years of experience in CRM and MIS roles within the real estate industry