MIS Co Ordinator

Digitide; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Digitide in Mumbai invites a detail-oriented MIS Co-ordinator to strengthen our back-office operations. You will act as a bridge between the back office and other departments, implementing and maintaining an efficient MIS, and ensuring smooth workflows and accurate data.

The ideal candidate has a bachelor's degree in business or management, 3+ years in a similar role (BFSI preferred), strong MS Office skills, and a proactive, analytical mindset focused on continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 3 years in a similar back-office role (prefer BFSI).
• Strong knowledge of back-office operations and workflow management.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in MS Office and other relevant software tools.
• Effective communication and interpersonal skills with ability to multitask.

Responsibilities

• Manage and oversee the daily operations of the back office, ensuring smooth and efficient processes.
• Implement and maintain MIS to track and analyze key performance indicators.
• Collaborate with various departments to gather requirements and develop strategies to enhance back-office operations.
• Monitor workflow, identifying bottlenecks and implementing solutions to improve efficiency.
• Ensure compliance with company policies and procedures, and maintain accurate records and documentation.
• Handle and resolve complex customer inquiries and issues, providing timely and accurate responses.
• Train and mentor back-office staff, ensuring a skilled and knowledgeable team.
• Conduct regular performance reviews and provide feedback to improve team productivity.
• Stay updated with industry trends and best practices, suggesting innovative solutions to enhance operations.
• Work closely with the IT department to ensure the smooth integration of technology into back-office processes.

Skills

Back-office operations

Analytical skills

Communication

Problem solving

Time management

Education

Bachelor's degree in Business Administration/Management/related field

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The MIS Co-ordinator will play a vital role in our organization, acting as a key liaison between the back office and other departments. They will be responsible for implementing and maintaining efficient systems and processes, ensuring a smooth workflow and an exceptional customer experience. This role requires a proactive and analytical mindset, with a focus on continuous improvement and a strong understanding of back-office operations.

Responsibilities

• Manage and oversee the daily operations of the back office, ensuring smooth and efficient processes.
• Implement and maintain an effective MIS (Management Information System) to track and analyze key performance indicators.
• Collaborate with various departments to gather requirements and develop strategies to enhance back-office operations.
• Monitor and optimize workflow, identifying bottlenecks and implementing solutions to improve efficiency.
• Ensure compliance with company policies and procedures, and maintain accurate records and documentation.
• Handle and resolve complex customer inquiries and issues, providing timely and accurate responses.
• Train and mentor back-office staff, ensuring a skilled and knowledgeable team.
• Conduct regular performance reviews and provide feedback to improve team productivity.
• Stay updated with industry trends and best practices, suggesting innovative solutions to enhance operations.
• Work closely with the IT department to ensure the smooth integration of technology into back-office processes.

Qualifications

• A bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.
• Strong knowledge of back-office operations and workflow management.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Proficiency in using MS Office and other relevant software tools.
• Effective communication and interpersonal skills, with the ability to build relationships.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and adapt to new technologies and industry trends.
• A customer-centric approach, with a focus on delivering exceptional service.

Job Info

• Job Identification 269342
• Job Category Customer Support/Operations | BPM