Executive - Operations

Digitide Solutions Limited

Hyderabad

On-site

INR 500,000 - 800,000

Full time

14 days+

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Job summary

A leading business solutions provider in Hyderabad is seeking an Executive - Operations to manage inbound customer service operations. The role involves optimizing daily operations, enhancing service quality, and mentoring team members. Ideal candidates should hold a Bachelor's degree, have 2+ years of experience in customer service, and demonstrate excellent communication and problem-solving skills. This position offers opportunities for growth in a dynamic and innovative environment.

Qualifications

Minimum 2 years of experience in a customer service or operations role.
Versant 3 required; Versant 4 preferred for advanced communication skills.
Ability to work in a fast-paced, dynamic environment.

Responsibilities

Manage and oversee the daily operations of the inbound customer service team.
Implement and monitor performance metrics to ensure service quality and efficiency.
Train and mentor team members to enhance their skills.

Skills

Excellent communication skills

Strong problem-solving abilities

Time management skills

Analytical abilities

Adaptability to new technologies

Education

Bachelor's degree in Business Administration, Management, or a related field

Tools

MS Office

Customer service software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Executive - Operations, you will be responsible for managing and optimizing the day-to-day operations of our inbound customer service team. You will work closely with the management team to implement strategies, improve processes, and enhance the overall customer experience. Your role is crucial in maintaining high standards of service and ensuring the team's efficiency and productivity.

Responsibilities

Manage and oversee the daily operations of the inbound customer service team.
Implement and monitor performance metrics to ensure service quality and efficiency.
Train and mentor team members to enhance their skills and knowledge.
Handle customer escalations and provide timely resolutions.
Collaborate with other departments to ensure seamless service delivery.
Conduct regular performance reviews and provide feedback to team members.
Stay updated with industry trends and best practices in customer service.
Maintain accurate records and generate reports as required.
Ensure compliance with company policies and procedures.
Act as a point of contact for internal and external stakeholders.

Qualifications