Payroll Operations New Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a Payroll Operations New Associate in Bengaluru to support HR processes across the employee lifecycle. You will process payroll requests, maintain data accuracy, and respond to queries within SLAs, leveraging standard HR systems.

The role requires basic HR operations knowledge, exposure to HR systems like Workday or ServiceNow, and strong attention to detail with good communication in a cross-functional team. Rotational shifts may apply.

Qualifications

• Basic to working knowledge of HR operations and employee lifecycle processes.
• Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow).
• Strong attention to detail and data accuracy.
• Good written and verbal communication skills.
• Customer centric mindset with ability to work in an SLA driven environment.
• Resilient and able to work under pressure.
• Teamwork & collaboration.
• Multi-cultural awareness.
• Prior experience in HR Shared Services or HR Operations.
• Understanding compliance, controls, and data privacy requirements.
• Knowledge of SuccessFactors, SAP would be a plus

Responsibilities

• Read, understand and process HR requests within defined SLAs.
• Maintain employee data accuracy and update records.
• Respond to employee and manager queries related to HR processes.
• Collaborate with cross-functional teams on process improvements.
• Escalate issues as needed and seek guidance for complex cases.
• Work in rotational shifts if required.
• Contribute to MIS and process metrics updates.
• Support training and sharing process updates with the team.
• Ensure compliance with data privacy and controls.

Skills

HR operations

Employee lifecycle

Attention to detail

Communication skills

Teamwork

Adaptability

Multi-cultural awareness

Education

Any Graduation

Tools

Workday

ServiceNow

SAP

SAP SuccessFactors

Job description

Skill required: Payroll - Payroll Process Design

Designation: Payroll Operations New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The HR Shared Services (HRSS) New Associate – CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience.

• Read, understand and analyze client processes as per the business rules
• Execute the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems
• Participate in client conference calls and understand the process change
• Ensure LWI’s are followed and updated regularly and train the team members on process updates
• Understand “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control
• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Update process metrics on daily basis and maintain MIS
• Always demonstrate the highest level of customer service
• Pay close attention to detail and follow through to resolve any outstanding issues
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed What are we looking for?
• Basic to working knowledge of HR operations and employee lifecycle processes
• Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)
• Strong attention to detail and data accuracy
• Good written and verbal communication skills
• Customer centric mindset with ability to work in an SLA driven environment
• Resilient and able to work under pressure
• Teamwork & collaboration
• Multi-cultural awareness
• Prior experience in HR Shared Services or HR Operations
• Understanding compliance, controls, and data privacy requirements
• Knowledge of SuccessFactors, SAP would be a plus Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts