Microsoft Dynamics 365 CRM Technical Business Analyst

Tekskills; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tekskills in Chennai invites a specialist who deeply understands corporate business processes, especially in D365 applications, to collect requirements, identify pain points, and prepare detailed business requirement documents guiding configuration and development.

The role includes analyzing enterprise data from D365, mining insights to support decisions and optimize functions, and reviewing processes to remove bottlenecks, integrating best practices with post-sales service knowledge to improve

Qualifications

• Experience with D365 and business process analysis.
• Ability to gather requirements from multiple business units.
• Knowledge of post-sales service processes and data usage.

Responsibilities

• Deeply understand corporate business processes, especially in D365, and create detailed D365 BRDs to guide configuration and development.
• Analyze enterprise data generated by D365 to mine insights and support data-driven decisions for system optimization.
• Participate in review and optimization of business processes, proposing improvements that integrate D365 features with post-sales service requirements.

Skills

D365

Business process analysis

Post-sales service

Data analysis

Requirements gathering

Job description

Role & responsibilities

Job Description:

1. Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.
2. Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprises actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyse data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.
3. Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post-sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilisation effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.

Preferred candidate profile