Microsoft Dynamics 365 CRM Specialist

Global Reporting Initiative; Delhi; Remote; INR 1.075.000 - 1.263.000; Vollzeit

Benefits dieser Stelle

Generous leave

GRI Academy access

Zusammenfassung

Global Reporting Initiative is seeking a Microsoft Dynamics 365 CRM Consultant to design, develop and support CRM solutions that enable GRI teams to work efficiently with business and customer information.

The role translates business needs into scalable Dynamics 365, Power Platform and Azure-based solutions, collaborating with the IT team in the Netherlands, delivering reliable solutions, resolving production issues and supporting users across the organization.

Qualifikationen

• 5+ years IT experience with at least 3 years in CRM.
• Experience configuring Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins and workflows.
• Experience integrating Dynamics 365 CRM with external applications using RESTful services and APIs.
• Experience with Microsoft Azure services for enterprise integration (Logic Apps, Functions, Key Vault, App Services).
• Proficiency in software development using C#, .NET, REST/Web APIs, JavaScript, HTML/CSS and JSON.

Aufgaben

• Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions meeting business requirements.
• Configure and customize Dynamics 365 entities, forms, views, dashboards and security roles.
• Develop and maintain CRM functionality and integrations using C#, .NET and Azure services.
• Develop Power Platform solutions to streamline processes and boost productivity.
• Troubleshoot production issues and implement sustainable fixes to maintain CRM reliability.

Kenntnisse

Dynamics 365 CRM

Power Platform

Azure services

C# .NET

REST APIs

SQL Server

Azure DevOps

CI/CD

Agile development

Tools

Dataverse

Power Automate

Model-Driven Apps

Canvas Apps

Power BI

Jobbeschreibung

About GRI

GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development.

Through a multi-stakeholder process, GRI develops standards that reflect global best practice and public interest. With staff in more than 20 countries, we combine global perspective with local relevance, supporting long-term value creation for organizations and society.

About the role

The Microsoft Dynamics 365 CRM Consultant designs, develops and supports CRM solutions that enable GRI teams to work effectively with business and customer information.

The role translates business needs into scalable Dynamics 365, Power Platform and Azure-based solutions and contributes to the continuous improvement of GRI's digital capabilities. Working closely with business stakeholders and the IT team in the Netherlands, the role delivers reliable solutions, resolves production issues and supports users across the organization.

Responsibilities

Delivery

• Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions that meet agreed business requirements and support effective business processes.
• Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions.
• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services.
• Develop and improve Power Platform solutions that streamline business processes and improve user productivity.
• Troubleshoot production issues, analyze root causes and implement sustainable solutions that maintain the reliability of CRM services.
• Translate business requirements into practical technical solutions and maintain clear technical, solution and support documentation.
• Deliver user and administrator training and knowledge transfer within organization to support effective adoption and ongoing use of CRM solutions.

Engagement

• Engage with business stakeholders to understand requirements, explain technical options and translate business needs into workable CRM solutions.
• Collaborate with the IT team in the Netherlands and support global business users, sharing knowledge and providing clear guidance on solutions, changes and support.
• Work with relevant internal and external stakeholders when integrating Dynamics 365 with other business systems.

Requirements

Work experience

• Experience developing and supporting solutions using Microsoft Dynamics 365 CRM and Power Platform, with approximately 5 years of overall IT experience, including at least 3 years in CRM.
• Experience configuring and customizing Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins, workflows and custom development.
• Experience integrating Dynamics 365 CRM with external applications using RESTful services, APIs and Microsoft integration technologies.
• Experience working with Microsoft Azure services for enterprise application integration, including Logic Apps, Functions, Key Vault, App Services or WebJobs.
• Experience with software development using C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS and JSON.
• Experience working with Microsoft SQL Server, including SQL queries, stored procedures, data modelling and performance optimization.
• Experience with Azure DevOps, Git, source control, CI/CD concepts, testing and Agile software development.

Knowledge and abilities

• Proficient knowledge of Microsoft Dynamics 365 Customer Engagement and its configuration, customization and development capabilities.
• Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps and Power Pages; Power BI experience is an advantage.
• Knowledge of Microsoft Azure services used for application integration, including Microsoft Entra ID, Azure Logic Apps, Azure Functions and Azure Key Vault.
• Ability to analyze business requirements, identify practical technical solutions and explain technical information clearly to business stakeholders.
• Ability to troubleshoot issues, investigate root causes and implement sustainable improvements.
• Clear written and verbal communication, including the ability to create technical documentation and deliver user and administrator training.

What we offer

• Location: Remote form India. Candidates must have an existing right to work from India.
• Work hours: Full-time (40hrs/week)
• Contract type: 1 year, with possibility for extension
• Salary: INR 1.075.200 - 1.263.360 gross per year
• Start date: as soon as possible
• Generous leave allowance
• Access to the GRI Academy

The application deadline for this position is Monday 26 October 2026 at 12:00 (noon) CEST. Applications received after this date will not be considered.

We aim to create a recruitment process that champions diversity, equity, and inclusion, ensuring all candidates have equal opportunities and are evaluated based on their unique skills and experiences. If you need any support or adjustments during the application process, please reach out to us.