Senior Associate - Microsoft Dynamics 365 CRM Technical Consultant

PriceWaterhouseCoopers Pvt Ltd ( PWC ); Pune District; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Mentorship program

Flexibility programmes

Inclusive benefits

Wellbeing support

Job summary

PwC is seeking a Microsoft D365 CRM Technical Hire for the Dynamics practice. You will support clients in building and implementing MS D365 CRM solutions across Financial Services, Healthcare, Retail and more. Responsibilities include configuring the CRM platform, creating custom extensions, building integrations, and managing CI/CD pipelines.

The role requires 4–8 years of CRM customization experience and strong JavaScript/C#. Location: Bangalore, with on-site and hybrid work options.

Qualifications

• BE/BTech/MTech or MBA/MCA/BSC degrees; relevant CRM tech background required.
• 4–8 years’ experience with Dynamics 365 CRM customization and extension.
• Strong knowledge of JavaScript, C#/.NET and web resources for CRM projects.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions.
• Design and develop custom components and extensions using platform tooling.
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs.
• Establish environments, source control, and CI/CD pipelines; enforce code quality.
• Define non-functional requirements, performance, scalability, security; perform tuning.
• Produce technical documentation: designs, API contracts, data dictionaries, runbooks.
• Ensure quality through testing, code reviews, and defect triage; support UAT.

Skills

CRM Technical

D365

Copilot/AI

JavaScript

Node.js

Angular.js

Power Automate

Azure Functions

Web API

Informatica

CI/CD

Azure services

Data Migration

Education

BE/BTech/MTech

MBA/MCA/BSC

Tools

Power Automate

Azure Functions

Informatica

Web API

Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation, teamwork and deep expertise . We’re looking for a Microsoft D 365 CRM Technical T o hi r e for the Microsoft Dynamics practice of One Consulting vertical at PwC . In this role, you will support clients in building and implementing the MS D365 CRM tool for their business . Our practice offers services across the sectors , including Financial Services , Healthcare , Retail , Manufacturing and many more.

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
• Design and develop custom components and extensions using platform-specific tooling and languages
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices
• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT

  What are we looking for?

  Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules Experience preferred 4-9 yrs Education qualifications BE/BTech/MTech Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:

  • JavaScript and frameworks like Node.js, Angular.js
  • Plugins & workflows
  • Integrations (Informatica and Web API)
  • Power Automate / Azure Functions
  • Portals / power pages
  • Batch jobs
  • Pipeline deployments and Server administration
  • Microsoft Azure services and API integration
  • Data Migration via tools or MS Dynamics features

  Strong interpersonal and communication skills Commitment to high -quality delivery

  Why PwC?

  Engage in purpose-driven work that builds trust and drives change Access continuous learning opportunities paired with clear paths for career growth Enjoy a welcoming, inclusive culture and flexible work arrangements Sharpen your expertise and contribute towards impactful outcomes through meaningful projects

  Location and work model

  [ Bangalore ] | [On-site / Hybrid]

  Mandatory Skill Sets:CRM Technical + D365 + Copilot/AI

  Preferred Skill Sets:

  • JavaScript and frameworks like Node.js, Angular.js
  • Plugins & workflows
  • Integrations (Informatica and Web API)
  • Power Automate / Azure Functions
  • Portals / power pages
  • Batch jobs
  • Pipeline deployments and Server administration
  • Microsoft Azure services and API integration
  • Data Migration via tools or MS Dynamics features

  Years of Experience required:4 to 8 yrs

  Education Qualification:BE/BTech/MTech/MBA/MCA/BSC Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SAP CRM Technical Optional Skills

  Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more} Desired Languages (If blank, desired languages not specified)

  Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No

  Job Posting End Date June 10, 2026 Experience Level Mid Level