Microsoft Dynamics 365 CRM Functional Consultant

DAX Software Solutions | Microsoft Solutions Partner | Microsoft AI Cloud Partner; India; Remote; INR 800,000 - 1,200,000; Part time

Job summary

A leading company in IT consulting is seeking a Dynamics 365 CRM Functional Consultant to join their team. The ideal candidate will bridge business needs with technical implementation, focusing on designing and configuring solutions to enhance customer engagement. This role offers a dynamic work environment where you will contribute to significant CRM projects leveraging Microsoft technologies.

Qualifications

• 3+ years of experience in implementing Microsoft Dynamics 365 CRM solutions.
• In-depth knowledge of Dynamics 365 CE modules: Sales, Customer Service, Marketing.
• Familiarity with Power Automate, Power BI, and Power Apps.

Responsibilities

• Gather and analyze business requirements with clients.
• Design scalable CRM solutions using Microsoft Dynamics 365 CE.
• Configure features like workflows and dashboards.

Skills

Business process mapping

Client-facing skills

Documentation skills

Communication

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Power Platform

Azure DevOps

Jira

Job description

Microsoft Dynamics 365 CRM Functional Consultant

Microsoft Dynamics 365 CRM Functional Consultant

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We are looking for an experienced Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will be responsible for gathering business requirements, designing CRM solutions, configuring Microsoft Dynamics 365 Customer Engagement (CE) modules, and ensuring successful project delivery. You will play a key role in bridging the gap between business needs and technical implementation.

Key Responsibilities:

• Work closely with clients and stakeholders to gather and analyze business requirements
• Design and recommend scalable CRM solutions using Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service, etc.)
• Configure out-of-the-box features: entities, forms, views, dashboards, workflows, business rules, and Power Automate flows
• Conduct workshops, training sessions, and demos for end-users and stakeholders
• Assist in solution testing, user acceptance testing (UAT), and go-live support
• Coordinate with technical teams for custom development and integrations
• Prepare functional documentation including solution design, user stories, process flows, and configuration guides
• Stay updated with Dynamics 365 features and roadmap

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Technology, or related field
• 3+ years of experience in implementing Microsoft Dynamics 365 CRM solutions
• In-depth knowledge of Dynamics 365 CE modules: Sales, Customer Service, Marketing
• Experience with business process mapping and CRM best practices
• Familiarity with Power Platform: Power Automate, Power BI, Power Apps
• Strong understanding of Dataverse, security roles, and system administration
• Excellent communication, client-facing, and documentation skills

Preferred Qualifications:

• Microsoft Certifications (e.g., MB-210, PL-200, PL-600)
• Knowledge of Dynamics 365 Field Service, Project Operations, or Customer Insights
• Experience in Agile/Scrum methodologies and tools like Azure DevOps or Jira
• CRM implementation experience in industries like Financial Services, Healthcare, or Retail

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting, Customer Service, and Production

• Industries

  IT Services and IT Consulting, Business Consulting and Services, and Software Development

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