Microsoft 365 L1 Support_Kolkata Only||2+ years

Zorba AI; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

Zorba AI in Kolkata seeks a Microsoft 365 L1 Support Engineer to deliver first-line technical support for Microsoft 365 apps, user accounts, email, collaboration tools and endpoint onboarding.

You will handle user creation, password resets, license assignment, and basic Entra ID administration, plus troubleshooting for Exchange Online, Teams, SharePoint Online and OneDrive, while logging incidents and maintaining knowledge base.

Qualifications

• At least 1–2 years of experience in Microsoft 365 support.
• Proficient in Exchange Online and Outlook troubleshooting.
• Familiarity with user lifecycle tasks: account creation, password resets, license assignment.

Responsibilities

• Provide L1 support for Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Perform user creation, password resets, licence assignment, group management and basic Microsoft Entra ID administration.
• Support Microsoft Intune onboarding and troubleshoot basic enrollment and device-related issues.
• Troubleshoot Outlook, mailbox access, email delivery, Teams login/calling and OneDrive synchronization issues.
• Handle basic shared mailbox, distribution list and user-access requests using approved processes.
• Log, track and resolve incidents and service requests within defined SLAs.
• Escalate complex issues to L2/L3 support teams with appropriate troubleshooting details.
• Maintain ticket documentation, knowledge-base articles and timely user updates.

Skills

Microsoft 365 / Office 365 support

Exchange Online troubleshooting

Microsoft Teams support

OneDrive support

User creation and password resets

Licence assignment

Basic Microsoft Entra ID / Azure AD

Microsoft Intune onboarding

Ticketing, SLA management and escalat*

Tools

SharePoint Online

Active Directory basics

ITIL / IT service desk processes

ServiceNow

Jira Service Management

Job description

We are looking for Microsoft 365 L1 Support Engineers to provide first-level technical support for Microsoft 365 applications, user accounts, email, collaboration tools and endpoint onboarding.

Key Responsibilities

• Provide L1 support for Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.


• Perform user creation, password resets, licence assignment, group management and basic Microsoft Entra ID administration.


• Support Microsoft Intune onboarding and troubleshoot basic enrollment and device-related issues.


• Troubleshoot Outlook, mailbox access, email delivery, Teams login/calling and OneDrive synchronization issues.


• Handle basic shared mailbox, distribution list and user-access requests using approved processes.


• Log, track and resolve incidents and service requests within defined SLAs.


• Escalate complex issues to L2/L3 support teams with appropriate troubleshooting details.


• Maintain ticket documentation, knowledge-base articles and timely user updates.

Mandatory Skills

• Microsoft 365 / Office 365 support


• Exchange Online and Outlook troubleshooting


• Microsoft Teams and OneDrive support


• User creation, password resets and licence assignment


• Basic Microsoft Entra ID / Azure AD


• Microsoft Intune onboarding


• Ticketing, SLA management and escalation

Preferred Skills

• SharePoint Online


• Active Directory basics


• ITIL / IT service desk processes


• ServiceNow, Jira Service Management or similar ticketing tools

Skills: access,management,microsoft,onboarding,support