Infrastructure Support Engineer - O365 & End User Support

Vistaar Financial Services Private Limited; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Vistaar Financial Services Private Limited in Bengaluru seeks an IT Infrastructure Support specialist to manage and support the Microsoft Office 365 environment and related IT operations.

You will handle email administration, user access, and end-user support for Outlook, Teams, OneDrive, and SharePoint, ensuring security and compliance.

The role requires at least 2 years of infra/IT support experience, preferably in NBFC or financial services, and a graduate from any discipline.

Qualifications

• Minimum 2 years of Infra/IT support experience.
• Experience supporting O365 environments is mandatory.
• NBFC or Financial Services experience preferred.
• Graduate in any discipline.

Responsibilities

• Manage and support Microsoft Office 365 environment.
• Handle email administration, mailbox creation, migration, mapping, distribution groups, and shared mailboxes.
• Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center.
• Provide end-user support for Outlook, Teams, OneDrive, SharePoint, and other O365 applications.
• Troubleshoot hardware, software, network, and application-related issues.
• Support laptop/desktop installation, configuration, and maintenance.
• Monitor and maintain IT infrastructure to ensure smooth business operations.
• Coordinate with vendors and internal stakeholders for issue resolution.
• Assist in IT asset management, system documentation, and compliance activities.
• Ensure adherence to IT security policies and best practices.

Skills

MS Office 365 Admin

Email Troubleshooting

Exchange Online

Outlook Admin

Teams

OneDrive

SharePoint Online

Active Directory

End User Computing

Networking basics

Communication skills

Education

Graduate in any discipline

Tools

Microsoft 365 Admin Center

Job description

Key Responsibilities:

• Manage and provide support for Microsoft Office 365 environment.
• Handle email administration, mailbox creation, email migration, email mapping, distribution groups, shared mailboxes, and troubleshooting.
• Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center.
• Provide end-user support for Outlook, Teams, OneDrive, SharePoint, and other O365 applications.
• Troubleshoot hardware, software, network, and application-related issues.
• Support laptop/desktop installation, configuration, and maintenance.
• Monitor and maintain IT infrastructure to ensure smooth business operations.
• Coordinate with vendors and internal stakeholders for issue resolution.
• Assist in IT asset management, system documentation, and compliance activities.
• Ensure adherence to IT security policies and best practices.

Required Skills

• Strong hands-on experience with Microsoft Office 365 Administration.
• Expertise in:
  • Email Mapping & Email Troubleshooting
  • Exchange Online
  • Outlook Administration
  • Microsoft Teams
  • OneDrive
  • SharePoint Online
• Experience in Active Directory and User Access Management.
• Knowledge of Windows Operating Systems and End User Computing Support.
• Good understanding of networking fundamentals, VPN, DNS, DHCP, and LAN/WAN troubleshooting.
• Excellent problem-solving and communication skills.

Preferred

• Experience working in an NBFC, Banking, Financial Services, or Lending organization.
• Exposure to IT security and compliance practices.
• Relevant Microsoft Certifications will be an added advantage.

Eligibility Criteria

• Minimum 2 years of experience in Infrastructure Support / IT Support.
• Prior experience supporting O365 environments is mandatory.
• Experience in NBFC or Financial Services industry preferred.
• Graduate in any discipline.