Microsoft 365 Administrator - Purview & Compliance

QAAgility Technologies; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

QAAgility Technologies is seeking an experienced Microsoft 365 Administrator to provide L3 operational support for our M365 environment and lead the implementation of Purview compliance controls, including sensitivity labels and DLP. You will manage escalated incidents, support Copilot adoption, and collaborate with security teams and stakeholders.

The role requires 5+ years of experience, strong communication, and a proactive, team-oriented approach in a hybrid/remote setup.

Qualifications

• 5+ years of experience as a Microsoft 365 Administrator or similar role.
• Experience with Purview sensitivity labels and DLP controls.
• Proactive, clear communication and ability to handle escalated incidents.

Responsibilities

• Provide advanced M365 support for Outlook, SharePoint, OneDrive, Planner, Forms, Copilot and related services.
• Lead implementation and management of Microsoft Purview Sensitivity Labels and DLP policies.
• Manage Entra ID / Active Directory groups and policy enforcement.
• Troubleshoot Copilot issues and create end-user guidance and training.
• Plan and document platform changes, coordinate with security teams and stakeholders.

Skills

M365 Administration

Purview Labels

Entra ID / Active Directory

Incident management

Copilot adoption

Job description

Key Responsibilities

Job Title : Microsoft 365 Administrator (L3 Support) - Purview & Compliance (Hybrid / Remote).

Experience : 5+ Years.

Work Mode : Hybrid / Remote.

Job Description

We are looking for an experienced Microsoft 365 Administrator to provide L3 operational support for our M365 environment and to lead the implementation of Microsoft Purview compliance controls, including Sensitivity Labels and DLP. You will manage escalated incidents, support Copilot adoption, maintain knowledge resources, and deliver platform changes, working closely with security teams, architects, Microsoft Support, and business stakeholders.

Key Responsibilities

M365 Administration, L3 Support & Incident Management :

• Provide advanced support for Outlook (including integrated add-ins), SharePoint, OneDrive, Planner, Forms, Clipchamp, and Copilot.
• Manage escalated incidents and service requests and resolve complex issues.
• Handle user queries with clear, timely communication.

Security & Compliance Administration

• Lead implementation and management of Microsoft Purview Sensitivity Labels.
• Support Data Loss Prevention (DLP) policies and compliance initiatives.
• Drive security-related changes and governance activities.
• Manage Entra ID / Active Directory group management and policy implementation.

Microsoft Copilot Enablement

• Troubleshoot Copilot issues and provide user guidance and communications.
• Help create training materials and knowledge resources for end users and support teams.

Collaboration Platform Management

• Administer and support Planner and related collaboration services.
• Improve user experience and ensure platform reliability.

Knowledge Management

• Create, maintain, and review Knowledge-Centred Service (KCS) articles.
• Develop SharePoint knowledge pages, user guides, FAQs, and operational documentation.

Change & Release Management

• Plan, test, document, and implement M365 platform changes.
• Prepare change documentation, rollout communications, and post-implementation reviews.

Stakeholder & Vendor Collaboration

• Work with Security teams, specialists, architects, Microsoft Support, and business stakeholders.
• Coordinate issue resolution, product enhancements, and service improvements.

Process Improvement & Automation

• Identify opportunities to standardize, automate, and shift left to improve operational efficiency.

Project Delivery

• Support initiatives such as Sensitivity Labels, Copilot adoption, Planner enablement, licence management, and governance enhancements.
• Support planning, documentation, stakeholder coordination, implementation, and operational handover.

Mandatory Skills

Technical :

• M365 Administration : Outlook, OneDrive, Copilot, Clipchamp, Planner, Forms.
• Microsoft Purview Sensitivity Label implementation.
• Policy implementation.
• Active Directory / Entra ID group management.
• Incident management and user query handling.

Soft Skills

• Excellent English communication and articulation.
• Proactive and self-driven.
• Team player.

Good To Have

• M365 Loop issue handling.
• Change implementation experience.
• DLP policy experience.
• ITIL / KCS knowledge.

(ref:hirist.tech)