MGR (SERVICE - IBU) - Ahmedabad RO

Bajaj Auto Limited; Gujarat; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Bajaj Auto Limited is seeking a results-driven regional service manager to lead channel partners in the assigned area, drive service targets and enhance customer satisfaction. The role focuses on strategic directives to grow market share and ensure service excellence.

Responsibilities include analyzing market service data, coordinating with CH for Plan vs Actuals, setting ASM targets, and deploying best practices across dealerships to boost profitability and performance.

Qualifications

• Essential: Engineering graduate from a premier institute.
• Minimum 3 years and maximum 8 years of experience.
• Industry preference: Automotive - 2W/3W/4W.
• Willingness to travel: High (75%).

Responsibilities

• Achieving the service targets through channel partners in the assigned region
• Increasing the market share for the assigned region by providing strategic directives
• Involved in the preparation of Plan Actuals with CH
• Service for setting service targets for ASM by analysing actual service vs expected service
• Updating market developments periodically to facilitate proactive steps to combat competition
• Analysing market service data and customer satisfaction data
• Identifying the network gaps & identify prospective dealers
• Managing the business by monitoring each dealership in terms of viability and profitability
• Providing support and Handholding new dealers to ensure smooth operations
• Capturing CH and ASM best practices and deploy them horizontally in concerned areas
• Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
• Stock planning & correction
• Deploys best practices from one region to the other
• Career pathing and mentorship
• Conduction of team building activities in order to drive engagement among the service team

Skills

Deep understanding of service

Dealership management

Product knowledge

Competition tracking

Product quality

Negotiation and conflict resolution

Continuous improvement

Delivery speed

Education

Engineering graduate

Job description

Select how often (in days) to receive an alert:

Essential:Engineering graduate from a premier institute

Work Exp

Min: 3

Max: 8

Industry Specification

Preferably Automotive - 2W/3W/4W

Need for travel

High

75%

KEY COMPETENCIES

Technical/ Functional

• Deep Understanding of service processes
• Dealership Management
• Product Knowledge
• Competition Tracking
• Product Quality
• Negotiation and Conflict Resolution

Behavioural

• Continuously raise the bar
• Ensure results with speed

KEY RESPONSIBILITIES

• Achieving the service targets through channel partners in the assigned region
• Increasing the market share for the assigned region by providing strategic directives
• Involved in the preparation of Plan Actuals with CH
• Service for setting service targets for ASM by analysing actual service vs expected service
• Updating market developments periodically to facilitate proactive steps to combat competition
• Analysing market service data and customer satisfaction data

NPS:

• Identifying the network gaps & identify prospective dealers
• Managing the business by monitoring each dealership in terms of viability and profitability
• Providing support and Handholding new dealers to ensure smooth operations
• Capturing CH and ASM best practices and deploy them horizontally in concerned areas

Service Capability:

• Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
• Stock planning & correction

Dealership Performance:

• Deploys best practices from one region to the other
• Career pathing and mentorship
• Conduction of team building activities in order to drive engagement among the service team

The above list is not exhaustive and could evolve with changing needs & priorities of the company

KEY RESULT AREAS

• NPS improvement
• Repair Quality improvement
• Counter measure PFRs for improvement
• TAT reduction – spare parts service level improvement
• Projects undertaken for the quarter/ territory