MGR (SERVICE - IBU) - Pune RO

bajajauto; Pune District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bajaj Auto Limited seeks a service-focused professional to drive targets through regional channel partners and to grow market share by providing strategic direction. The role requires coordinating with CH, ASM and dealership networks to set and monitor service outcomes.

The candidate should have an engineering degree and 3–8 years’ experience, with strong knowledge of dealership operations, product quality, and competitive market intelligence.

Qualifications

• Engineering graduate from premier institute.
• 3–8 years of relevant experience.
• Willingness to travel up to 75% for the role.

Responsibilities

• Achieving the service targets through channel partners in the assigned region.
• Increasing the market share for the assigned region by providing strategic directives.
• Involved in the preparation of Plan Actuals with CH.
• Service for setting service targets for ASM by analysing actual service vs expected service.
• Updating market developments periodically to facilitate proactive steps to combat competition.
• Analysing market service data and customer satisfaction data.
• Identifying network gaps and prospective dealers.
• Managing the business by monitoring each dealership in terms of viability and profitability.
• Providing support and handholding to new dealers to ensure smooth operations.
• Capturing CH and ASM best practices and deploying them horizontally in concerned areas.
• Initiate marketing programs/BTL activities from time to time in the region and monitor customer service to achieve service objectives.
• Stock planning and correction.
• Deploys best practices from one region to another.
• Career pathing and mentorship.
• Conduction of team building activities to drive engagement among the service team.

Skills

Service processes

Dealership Management

Product Knowledge

Competition Tracking

Product Quality

Negotiation

Conflict Resolution

Continuous improvement

Team coordination

Education

Engineering degree

Job description

Essential:Engineering graduate from a premier institute

Min: 3

Max: 8

Industry Specification

Preferably Automotive - 2W/3W/4W

Need for travel

High

75%

KEY COMPETENCIES

Technical/ Functional

• Deep Understanding of service processes
• Dealership Management
• Product Knowledge
• Competition Tracking
• Product Quality
• Negotiation and Conflict Resolution

Behavioural

• Continuously raise the bar
• Ensure results with speed

KEY RESPONSIBILITIES

• Achieving the service targets through channel partners in the assigned region
• Increasing the market share for the assigned region by providing strategic directives
• Involved in the preparation of Plan Actuals with CH
• Service for setting service targets for ASM by analysing actual service vs expected service
• Updating market developments periodically to facilitate proactive steps to combat competition
• Analysing market service data and customer satisfaction data

NPS:

• Identifying the network gaps & identify prospective dealers
• Managing the business by monitoring each dealership in terms of viability and profitability
• Providing support and Handholding new dealers to ensure smooth operations
• Capturing CH and ASM best practices and deploy them horizontally in concerned areas

Service Capability:

• Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
• Stock planning & correction

Dealership Performance:

• Deploys best practices from one region to the other
• Career pathing and mentorship
• Conduction of team building activities in order to drive engagement among the service team

The above list is not exhaustive and could evolve with changing needs & priorities of the company

KEY RESULT AREAS

• NPS improvement
• Repair Quality improvement
• Counter measure PFRs for improvement
• TAT reduction – spare parts service level improvement
• Projects undertaken for the quarter/ territory