MGR (SERVICE TRAINING - IBU)

bajajauto; Chhatrapati Sambhajinagar District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a Training & NPS program lead to work with field teams and dealerships across Maharashtra to establish a robust NPS framework. You will design and deliver training modules, track metrics, and drive NPS-linked KPIs to improve customer experience at the point of sale and service.

Responsibilities include coordinating with internal stakeholders (Field Service, Service Support, Spares, Plant, R&D) and developing dashboards, reports, and impactful training with a focus

Qualifications

• Essential: Any graduate from a premier institute.
• Minimum 3 years, Maximum 8 years of experience.
• Preferably Automotive - 2W/3W/4W.
• Travel requirement: High – 75%.

Responsibilities

• Coordinating with field teams to identify training requirements and design training programmes.
• Preparation of training materials, contents and training notes.
• Plan training calendar and communicate to stakeholders.
• Ensure trainings are conducted effectively.
• Ensure training of dealership staff and mechanics.
• Administrative handling of training centre.
• Scale up NPS across Dealerships.
• Develop a framework to assess region/Dealer performance on NPS.
• Partner with Dealerships to drive NPS.
• Compile reports and design Dashboards.
• Ensure sustenance for NPS.
• Simplify & Digitize Service processes at Dealerships.
• Train Dealer staff on NPS & soft skills.
• Link NPS with Business KPIs at Dealerships to assess performance.

Skills

Service processes

Dealership management

Product knowledge

Competition tracking

Product quality

Negotiation & conflict

Education

Graduate

Job description

• Develop a framework to assess region/Dealer performance on NPS
• Partner with Dealerships to drive NPS
• Compile reports and design Dashboards
• Ensure sustenance for NPS
• Simplify & Digitize Service processes at Dealerships
• Train Dealer staff on NPS & soft skills
• Link NPS with Business KPIs at Dealerships to assess performance

INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

• Field Service team
• Service Support team
• Spares team
• Plant team
• R&D team
• Dealerships
• Mechanics

JOB REQUIREMENTS

Educational Qualifications

Essential:Any graduate from a premier institute.

Work Exp

Min: 3

Max: 8

Industry Specification

Preferably Automotive - 2W/3W/4W

Need for travel

High

75%

KEY COMPETENCIES

Technical/ Functional

• Deep Understanding of service processes
• Dealership Management
• Product Knowledge
• Competition Tracking
• Product Quality
• Negotiation and Conflict Resolution

Behavioural

• Continuously raise the bar
• Ensure results with speed

KEY RESPONSIBILITIES

• Coordinating with the field teams to identify training requirements/gaps and design training programmes
• Preparation of training materials, contents and training notes
• Plan training calendar and communicate the same to the relevant stakeholders
• Ensure that trainings are conducted effectively
• Ensure training of dealership staff and mechanics
• Administrative handling of training centre
• Scale up NPS across Dealerships
• Develop a framework to assess region/Dealer performance on NPS
• Partner with Dealerships to drive NPS
• Compile reports and design Dashboards
• Ensure sustenance for NPS
• Simplify & Digitize Service processes at Dealerships
• Train Dealer staff on NPS & soft skills
• Link NPS with Business KPIs at Dealerships to assess performance

KEY RESULT AREAS

• % Utilization of Training Centre
• L1/L2 Trained Manpower % State wise /Total