ASST MGR (SERVICE - PB) - Pune RO - Mumbai

Bajaj Auto Limited; Maharashtra; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Bajaj Auto Limited, through Probiking, is seeking a result-oriented engineering professional to join the Network Planning Development and Service teams for the 2W segment. The role focuses on dealership profitability, service network expansion, and customer satisfaction across the region.

The candidate should have 3–8 years of experience in automotive or dealership environments, an engineering degree in mechanical or automobile engineering, and willingness to travel up to 80%.

Qualifications

• Essential: Engg- Mech or Automobile Engineering.
• Preferred: NIT or equivalent institute.
• Graduate in any stream/branch acceptable.
• Travel up to 80%.

Responsibilities

• Plan and monitor service targets to ensure dealership profitability.
• Execute expansion of primary and secondary service networks.
• Identify service gaps and propose new dealer workshops/branches.
• Promote Bajaj Genuine Spares and Bajaj Genuine Oil.
• Drive referral sales through strong service support.
• Handhold dealers to achieve customer retention and profitability.
• Guide dealers on monitoring dealer network and training needs.
• Disseminate market intelligence on competitors and services.
• Coordinate with dealers on manpower recruitment for workshops.
• Execute regional projects as directed by RSM/H.O.
• Initiate marketing programs and monitor customer service objectives.

Skills

Dealership management

Workshop management

Total productivity management

Product technical knowledge

Market knowledge

Legal knowledge

Basics of finance

Project management

Education

Engg- Mech || Automobile Engineering, Mechanical Engineering

Preferred Institution: NIT & Equivalent

Graduate||Any stream/branch

Job description

Select how often (in days) to receive an alert:

Probiking>Network Planning Development, Probiking>Service, R&D>2W

Dealership, Customers, Industry Experts

Indirect

JOB REQUIREMENTS

Educational Qualifications

Essential: Engg- Mech || Automobile Engineering, Mechanical Engineering

Preferred Institution: NIT & Equivalent

Desired Qualification: Graduate||Any stream/branch

||

Work Exp

Min: 3

Max:8

Industry Specification

Automobile, Auto Components, Consumer Durables

Addnl Requirements

Age

Min: 25

Max: 35

Need for travel

80

KEY COMPETENCIES

• Dealership management
• Workshop management
• Total Productivity Management
• Product technical knowledge
• Market knowledge
• Legal knowledge
• Basics of finance
• Project management

L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

KEY RESPONSIBILITIES

• a) Dealership profitability
  • Planning and monitoring the achievement of the service targets in the area
  • Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
  • Identification of service gaps and recommend new dealer workshops/branches
  • Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
  • Promoting referral sales by providing service support
  • Handholding of dealers for the achievement of customer retention targets and overall dealership profitability
• b) Capability building
  • Guiding dealers in the region with respect to monitoring & handling dealer network
  • Identifies training requirements and organizes training for dealership manpower
  • Gather and disseminate market intelligence by keeping track of competitor products as well as services
  • Coordinate with dealers in manpower recruitment for workshops
  • Execution of projects in the area as determined by the RSM/H.O. from time-to-time
  • Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
  • Kaizens and Stock planning & correction
• c) Systems & processes
  • Ensures the adherence to the company’s service standards by all dealer workshops & branches across the region
  • Implementation of Total Productivity Management way of working
  • Implementation and audit of Service Quality Systems
  • Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships
  • Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.
• d) Customer relationship management
  • Enhancing the customer satisfaction levels in all dealer workshops
  • Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues
  • Coordinate with the service support team for the speedy resolution of customer complaints on the company website and consumer forums/legal cases
• e) Product support
  • Continuously get feedback about product performance & product failures, perform root cause analysis, and update the manufacturing and R&D teams through RSM
  • Involve in planning and executing new product launches and conduct pre-launch field trials

The above list is not exhaustive and could evolve with changing needs & priorities of the company