Mgr Operations

Empower; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Empower in Bengaluru seeks an experienced operations leader to drive performance and coaching across teams. You will coordinate cross-functional efforts, optimize processes and ensure timely delivery of operational milestones.

Ideal candidates have 7–10 years in Defined Contribution/Transaction Ops, strong problem-solving and communication skills, and a proven ability to manage stakeholders and drive continuous improvement. This role supports flexible work and internal mobility within Empower.

Qualifications

• 7–10 years’ experience in Defined Contribution with 4+ years in Transaction Ops.
• Strong coaching and leadership abilities with track record of driving improvements.
• Experience coordinating cross-functional teams and managing stakeholders.

Responsibilities

• Interact with business partners and key stakeholders to meet operational challenges and production activities.
• Lead and coordinate the team to achieve short and long term goals at individual and team level.
• Develop workforce through regular coaching and feedback sessions based on performance measures and aspirational objectives.
• Plan and execute operations, reduce waste, and achieve milestones and requirements of the organization.
• Escalate delays or issues in a timely manner.
• Provide input for team MIS reports and drive quality improvement initiatives.
• Initiate and monitor special projects as needed.
• Participate in North American leadership calls when needed.
• Create and update procedures and checklists.
• Demonstrate leadership via commitment, diligence, decisiveness and adaptability.
• Anticipate and resolve issues to protect project timelines and relationships.
• Manage change and communicate effectively across teams.
• Maintain effective communication at all levels and present information clearly.

Skills

Leadership

Coaching & feedback

Effective communication

Problem solving

Attention to detail

Stakeholder management

Decision making

Education

Degree from recognized university

Tools

MS Excel

MS Access

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities
• Lead and coordinate the team to achieve short and long term goals, both at individual as well as at team level
• Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives
• Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization
• Timely escalation for any delay or issue
• Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures).
• Initiate and monitor special projects as needed
• Participating in the North American leadership calls when need
• Create and update procedures and checklists.
• Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members
• Anticipate and resolve issues before they adversely affect projects and/or relationships
• Conflict Management Adaptable to Change:
• Effectively copes with change; learns quickly when facing problems; remains open-minded

Functional & Technical Expertise:

• Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes
• Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions
• Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem
• Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action
• Effective Communication: Ability to communicate at all levels as well as possess good presentation skills

EDUCATION:

Degree from recognized university

OTHER PREFERRED QUALIFICATIONS:

Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university Intermediate Excel and basic knowledge of MS Access Flexible to work in US shift

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.