Mgr Operations

Empower LLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Empower LLC in Bengaluru is seeking an experienced Manager Operations to lead and coordinate the operations team across shifts, driving performance, quality, and timely production. You will mentor staff, implement process improvements, and collaborate with partners to meet business goals.

The role requires 7–10 years in Defined Contribution/Transaction Ops, strong analytical and Excel/MS Access skills, and willingness to work US shift as needed.

Qualifications

• 7–10 years of experience in Defined Contribution/Transaction Ops or related operations domain.
• Strong analytical, organizational and time-management skills.
• Must have ability to lead, coach and develop teams across shifts.

Responsibilities

• Lead and coordinate the operations team to meet short and long-term goals.
• Develop workforce through regular coaching and feedback sessions.
• Plan and execute operations to reduce waste and achieve milestones.
• Escalate delays or issues promptly and provide MIS inputs.
• Participate in process improvement initiatives and update procedures.

Skills

Leadership

Coaching & feedback

MS Excel

MS Access

Communication

Operations planning

Problem solving

Education

Bachelor's degree

Tools

MS Access

MS Excel

PowerPoint

Job description

Mgr Operations### Mgr OperationsApply: Onsite: KA Bangalore: Full time: Posted Today: End Date: November 2, 2026 (6 days left to apply): R.0061671Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities Lead and coordinate the team to achieve short and long term goals, both at individual as well as at team level Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization Timely escalation for any delay or issue Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures). Initiate and monitor special projects as needed Participating in the North American leadership calls when need Create and update procedures and checklists. Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members Anticipate and resolve issues before they adversely affect projects and/or relationships Conflict Management Adaptable to Change: Effectively copes with change; learns quickly when facing problems; remains open-mindedFunctional & Technical Expertise:Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processesInnovative: Challenges established ways of doing things by sharing resourceful ideas and solutions Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problemDecision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action Effective Communication: Ability to communicate at all levels as well as possess good presentation skillsEDUCATION: Degree from recognized universityOTHER PREFERRED QUALIFICATIONS: Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university Intermediate Excel and basic knowledge of MS Access Flexible to work in US shiftThis job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.