Manager Operations

Empower/Canada Life; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Empower/Canada Life in Bengaluru is seeking an experienced Operations leader to oversee Defined Contribution and Transaction Ops, guiding teams through daily production activities and strategic objectives.

You will coach staff, optimize processes, and ensure timely delivery while coordinating with North American leadership calls and stakeholders; a strong focus on quality, planning, and change management.

Qualifications

• Degree from recognized university is required.
• Excellent problem solving, analytical and verbal/written communication skills.
• Total 10–12 years of experience in Defined Contribution with 4+ years in Transaction Ops.
• Excel and basic knowledge of MS Access.
• Flexible to work in 4:30pm to 1:30am shift.

Responsibilities

• Interact with business partners and stakeholders to meet operational challenges and scheduled production activities.
• Lead and coordinate the team to achieve short- and long-term goals.
• Coach and provide feedback sessions based on performance measures and aspirational objectives.
• Plan and execute operations, reduce waste, and meet milestones and requirements of the organization.
• Escalate delays or issues in a timely manner.
• Provide inputs for team MIS reports and lead quality improvement initiatives.
• Initiate and monitor special projects as needed.
• Participate in North American leadership calls when needed.
• Create and update procedures and checklists.
• Demonstrate leadership and act as a role model for team members.
• Anticipate and resolve issues before they impact projects or relationships.
• Adapt to change and manage conflicts effectively.

Skills

Problem solving

Analytical skills

Verbal communication

Written communication

Leadership

Education

Degree from recognized university

Intermediate

Tools

Excel

MS Access

Job description

ESSENTIAL FUNCTIONS:

• Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities
• Lead and coordinate the team to achieve short- and long-term goals, both at individual as well as at team level
• Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives
• Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization
• Timely escalation for any delay or issue
• Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures).
• Initiate and monitor special projects as needed
• Participating in the North American leadership calls when need
• Create and update procedures and checklists.
• Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members
• Anticipate and resolve issues before they adversely affect projects and/or relationships
• Conflict Management Adaptable to Change:
• Effectively copes with change; learns quickly when facing problems; remains open-minded
• Functional & Technical Expertise:
• Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes
• Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions
• Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem
• Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action
• Effective Communication: Ability to communicate at all levels as well as possess good presentation skills

QUALIFICATIONS:

• Degree from recognized university
• Excellent problem solving, analytical and verbal/written communication skills
• Overall, 10-12 years experience in Defined Contribution with 4+ years in Transaction Ops.
• Degree from recognized university Intermediate
• Excel and basic knowledge of MS Access
• Flexible to work in 4.30pm to 1.30am Shift
  

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.