Mgr Operations

Empower Global Business Services India Private Limited; Bengaluru; Hybrid; INR 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Remote work options

US shift flexibility

Job summary

Empower Global Business Services India Private Limited in Bengaluru is seeking an experienced operations leader to coordinate and drive performance across defined contribution processing and transaction ops. You will coach teams, monitor KPIs, and ensure timely delivery with high quality and compliance.

The role requires 7–10 years in defined contribution with 4+ years in transaction operations, strong analytical and communication skills, proficiency in Excel and MS Access, and flexibility for a

Qualifications

• Excellent problem solving, analytical and verbal/written communication skills.
• Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops.
• Intermediate Excel and basic knowledge of MS Access.

Responsibilities

• Interact with business partners and key stakeholders to meet operational challenges and scheduled production activities.
• Lead and coordinate the team to achieve short and long term goals.
• Develop workforce through regular coaching & feedback based on performance measures and aspirational objectives.
• Plan and execute operations, reduce waste, and meet organizational milestones.
• Escalate any delay or issue in a timely manner.
• Provide input for team MIS reports.
• Initiate and participate in quality improvement processes and document procedures.
• Participate in North American leadership calls when needed.

Skills

Problem solving

Analytical skills

Verbal and written communication

Leadership

Education

Degree from recognized university

Tools

MS Excel

MS Access

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities
• Lead and coordinate the team to achieve short and long term goals, both at individual as well as at team level
• Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives
• Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization
• Timely escalation for any delay or issue
• Provide various input for team MIS reports
• Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures).
• Initiate and monitor special projects as needed
• Participating in the North American leadership calls when need
• Create and update procedures and checklists.
• Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members
• Anticipate and resolve issues before they adversely affect projects and/or relationships
• Conflict Management
• Adaptable to Change: Effectively copes with change; learns quickly when facing problems; remains open-minded
• Functional & Technical Expertise: Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes
• Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions
• Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem
• Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action
• Effective Communication: Ability to communicate at all levels as well as possess good presentation skills

EDUCATION:

• Degree from recognized university

OTHER PREFERRED QUALIFICATIONS:

• Excellent problem solving, analytical and verbal/written communication skills
• Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university
• Intermediate Excel and basic knowledge of MS Access
• Flexible to work in US shift

Remote and Hybrid Positions For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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