Messaging Services Specialist

TekWissen; Jammu district; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TekWissen Group is seeking a Messaging Services Specialist to support our client's messaging infrastructure across PAN India in a hybrid work model. You will apply your knowledge to identify customer needs, manage on-call duties, handle escalations, and maintain Exchange Online as part of the Microsoft 365 ecosystem.

You will work with Microsoft Purview, security/compliance features, and ITSM processes while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• 4+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Responsibilities

• Provide advanced support for M365 services, including Exchange Online and Purview administration.
• Handle on-call support, escalations, and maintenance of messaging infrastructure.
• Assist in troubleshooting, data governance, security, and compliance within M365.

Skills

Communication skills

Analytical thinking

Problem solving

Self-motivation

Education

Bachelor's degree in computer science or engineering

Tools

Exchange Online

Microsoft Purview

Defender for Office 365

PowerShell

Microsoft Graph API

ITSM tools

Job description

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Messaging Services Specialist

Location: PAN India

Work Type: Hybrid

Job Type: Full Time

• Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems.
• Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
• Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem.
• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and can perform all facets of their role.
• Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
• Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
• Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
• Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
• The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
• Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Stay up to date with the latest M365 features, updates, and best practices.
• Identify opportunities for improving M365 service delivery and user experience.
• Knowledge of PowerShell scripting and the Microsoft Graph API is preferred.

Qualification

• Bachelor s degree in computer science, Engineering, or related field.
• 4+ years of experience Exchange Online and Microsoft Purview
• Microsoft 365 certification preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity