Messaging Services Analyst

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, India, seeks a Messaging Services Analyst with 6+ years of experience. You will support Office 365, Exchange On Premise/Online, and Boundary Services, while maintaining SharePoint, OneDrive, and Teams.

The role emphasizes incident management, automation via PowerShell, and ongoing system maintenance at scale. Strong knowledge of O365, Exchange versions, and boundary services is required.

Qualifications

• Engineering graduate or Bachelor of Computer Science with relevant Messaging technology work experience.
• Experience in managing Office 365 core applications and archiving services.
• Ability to troubleshoot and administer Exchange environments and related tools.

Responsibilities

• Provide support and maintenance for Microsoft Office 365 and Boundary Services Environment.
• Handle day-to-day Incident and Request management tasks.
• Identify and contribute to automation solutions (PowerShell).
• Administer Exchange On Premise and Exchange Online, plus related apps.
• Maintain knowledge across SharePoint, OneDrive, and MS Teams.

Skills

Office 365 knowledge

Exchange knowledge

PowerShell scripting

Incident & request management

Education

Engineering degree or Bachelors in Computer Science

Tools

Exchange On Premise

Exchange Online

Boundary Services

SharePoint

OneDrive

Job description

Job Summary

We are currently seeking a Messaging Services Analyst to join our team in Bengaluru, Karnataka, India.

Responsibilities

• Typically, the Messaging Services Analyst assists in the support and maintenance of the Microsoft Office 365, Archiving Solutions Boundary Services Environment within Unified Messaging and Communication.
• Must have knowledge on O365, MS SharePoint Microsoft Teams.
• Assists team in the maintenance tasks associated with the support, modification and updation of Messaging software systems. Works with more senior team members in performing patching, upgrades, etc.
• Administrator who specialized in Exchange On Premise (2013 to 2019), Exchange Online and Boundary Services (EOP, ATP, ProofPoint and Cisco IronPort)
• Administrator should also have generalized knowledge in other Office 365 core applications such as SharePoint, OneDrive and MS Teams
• Handles day-to-day Incident and Request management tasks
• Is responsible for identifying and contributing to automation solutions (e.g.: PowerShell coding)
• Extensive and thorough knowledge on Outlook, OWA Client related issues.

Basic Qualifications

• Minimum 6+ years of experience supporting multifarious Messaging environment
• Working knowledge on different versions of Exchange
• Working knowledge on Microsoft Office 365
• Knowledge on Boundary Services, Relay server management archiving solutions

Degree

Engineering graduate or Bachelor of Computer Science with relevant Messaging technology work experience.