Messaging Services Advisor

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking a seasoned Messaging Services Advisor to administer and support Microsoft 365 workloads, including Exchange Online and Teams. You will manage security, compliance, archiving, eDiscovery, and ongoing configuration across hybrid environments.

The role requires 8+ years of experience, strong communication, and a relevant M365 certification. You will engage in on-call duties and collaborate with Microsoft support to resolve complex tenant-level

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• 8+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Microsoft 365 (M365) certification is preferred

Responsibilities

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Maintain comprehensive documentation for architecture, processes, and service levels.
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds.
• Proficient in the Microsoft 365 Admin Center, Teams Admin Center, and Exchange Admin Center.
• Manage Teams settings, policies (meeting, messaging, calling), and organization-wide settings.
• Manage chat, apps, channels, meetings, guest access and security policies.
• Manage users, assign roles, and handle Teams-related Microsoft 365 groups.
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits.
• Support and troubleshooting client/server environments, server health checks, PowerShell commands/scripts, bulk reports, monitoring parameters, backups, etc.
• Server maintenance/upgrades: Patching, RU/CUs, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities, etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages.

Skills

M365 administration

Exchange Online

Teams

PowerShell

Communication skills

Education

Bachelor's degree in computer science/engineering

Tools

Microsoft 365 Admin Center

Teams Admin Center

Exchange Admin Center

Job description

Job Summary

We are currently seeking a Messaging Services Advisor to join our team in Bangalore.

Responsibilities

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Maintain comprehensive documentation for architecture, processes, and service levels.
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds.
• Proficient in the Microsoft 365 Admin Center, Teams Admin Center, and Exchange Admin Center.
• Manage Teams settings, policies (meeting, messaging, calling), and organization-wide settings.
• Manage chat, apps, channels, meetings, guest access and security policies.
• Manage users, assign roles, and handle Teams-related Microsoft 365 groups.
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits.
• Support and troubleshooting client/server environments, server health checks, PowerShell commands/scripts, bulk reports, monitoring parameters, backups, etc.
• Server maintenance/upgrades: Patching, RU/CUs, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities, etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages.

Qualifications

• Bachelors degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Microsoft 365 (M365) certification is preferred