Messaging Services Specialist Advisor - M365, Exchange onprem

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida seeks a Messaging Services Specialist Advisor focusing on M365, Exchange on-prem, and MS Teams. You will lead migrations, design strategies, and deliver 24x7 support in a hybrid environment.

Strong communication and deep technical knowledge of Exchange Online, SharePoint Online, OneDrive, and security are essential; experience with multi-tenant migrations and tooling is preferred.

Qualifications

• Bachelor's degree or equivalent in CS/Engineering or related field.
• 10+ years of experience in M365 migration projects including multi-tenant migrations.
• Deep knowledge of Exchange Online, SharePoint Online, Teams, OneDrive, and Security/Compliance Center.
• Proficiency with migration tools and PowerShell scripting.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Lead end-to-end M365 migration projects and design migration strategies.
• Provide advanced technical support for complex integration issues.
• Plan, design, and implement M365 migration solutions per client requirements.
• Collaborate with clients and teams to ensure smooth knowledge transfer and transition to steady-state operations.

Skills

Communication skills

Collaboration

Problem solving

M365 knowledge

Migration expertise

Education

Bachelor's degree in computer science, engineering, or related field

Tools

SharePoint Migration Tool

BitTitan MigrationWiz

PowerShell

Microsoft Graph API

Azure Active Directory Connect

M365 Tenant to Tenant Migration

Job description

We are currently seeking a Messaging Services Specialist Advisor - M365, Exchange onprem, MS Teams to join our team in Noida.

Job Summary

Messaging Services Specialist Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Technical Expert on Messaging technologies-M365 workloads including MS-Exchange, Hybrid environment, MS-Teams, SharePoint Online, OneDrive and associated services. Experienced in managing transition activities and facilitating effective knowledge transfer for steady state support.

Additionally, a quick learner who is prepared to design and develop solutions for various products related to email and collaboration applications. Candidate will be also responsible for designing, planning, and implementing M365 migration solutions that meet the business and technical requirements of our clients.

A customer-centric approach with a focus on delivering high-quality support.

Strong verbal and written communication skills, with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey.

Flexible working in shifts supporting 24X7 steady state operations.

Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.

Works on abstract and complex problems requiring evaluation of intangible variables.

Integrates trends, data and information into plans, deliverables and recommendations.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.

Regularly exercises discretion and independent judgement on technical matters.

Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Builds deeper understanding of processes, procedures, customers and organization

Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Qualifications

• Led end-to-end transition of new customer into steady-state Microsoft 365 operations, ensuring seamless knowledge transfer and minimal business disruption.
• A migration expert should have a solid knowledge of Exchange Online architecture, MS-Teams architecture features, and administration. Expertise in M365 tenant migration tools and methodologies.
• Strong grasp of SharePoint Online and OneDrive for Business architecture, features, and administration. Hands-on experience in migrating sites, libraries, lists, and files from one tenant to another or within Tenant, using native and third-party tools such as SharePoint Migration Tool and BitTitan MigrationWiz
• Design and develop migration strategies and plans that align with the client's business objectives and technical standards.
• Hands-on experience with integrated native, cloud-based tools for productivity, collaboration, security, and management such as Graph API, PowerShell scripting, and M365 Copilot.
• Skilled in preparing documentation, standard operating procedures (SOPs), knowledge base articles and other documents pertaining to processes and methodologies.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Knowledge of PowerShell scripting and the Microsoft Graph API is preferred.

Qualifications

• Bachelors degree in computer science, Engineering, or related field.
• At least 10 years of experience in M365 migration projects, including multi-tenant migration scenarios.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, SharePoint Online, Teams, OneDrive, and Security and Compliance Center.
• Proficient in migration tools and technologies, such as M365 Tenant to Tenant Migration, Azure Active Directory Connect, and PowerShell.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in M365 or Azure is a plus.