Messaging Analyst

Wissenpro It Solutions; Bengaluru; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Wissenpro It Solutions in Bengaluru is seeking a Messaging Services Analyst to support the Microsoft 365 suite, including Exchange Online, Teams, SharePoint and OneDrive, ensuring smooth messaging and collaboration services. The role involves incident management, service health monitoring, and stakeholder coordination with ITIL-aligned processes.

Experience in PowerShell scripting and ServiceNow administration will be valued to automate tasks and streamline reporting, enabling reliable service

Qualifications

• Experience with Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive, and IT Operations.
• Experience in service operations, incident and problem management, service health, reporting, and stakeholder coordination.

Skills

ITIL

Incident management

Problem management

Stakeholder coordination

Reporting

IT operations

Tools

Microsoft 365

Exchange Online

Microsoft Teams

SharePoint

OneDrive

PowerShell

ServiceNow

Job description

Messaging Services Analyst | Microsoft 365 | Exchange | Teams | SharePoint

Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Messaging, Collaboration, IT Operations, ITIL, ServiceNow, Incident Management, Problem Management

Hiring experienced professionals with strong exposure to Microsoft 365, Messaging & Collaboration, Exchange Online, Teams, SharePoint, OneDrive, and IT Operations.

Candidates with experience in service operations, incident/problem management, service health, reporting, stakeholder coordination, ITIL, ServiceNow, PowerShell, and Microsoft 365 support are encouraged to apply.