Merchant Ops - Noida - Senior Associate

Paytm; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Paytm is seeking a detail-oriented Chargeback Operations Associate to manage payment disputes, chargebacks, and transaction-related issues. The role involves investigating disputed transactions, coordinating with banks and internal teams, and maintaining accurate records to ensure timely resolution.

You will collaborate with banks, merchants, customer support, risk, and finance teams, monitor case status, and ensure compliance with defined SLAs and TAT, while maintaining comprehensive records

Qualifications

• Graduate in any discipline; a background in commerce, finance, or banking is preferred.
• Strong analytical and detail-oriented mindset with ability to work under pressure.

Responsibilities

• Manage chargeback cases and payment disputes.
• Investigate disputed transactions and related issues.
• Collect, validate and submit evidence to banks and networks within timelines.
• Coordinate with banks, merchants, customer support, risk and finance teams to resolve disputes.
• Monitor pending cases and ensure adherence to SLAs and TAT.
• Maintain records of chargebacks, disputes and resolutions.
• Prepare daily/weekly MIS reports and track performance metrics.
• Identify recurring issues and suggest process improvements to reduce disputes.

Skills

Chargeback management

Payment disputes

Evidence collection

MIS reporting

Stakeholder coordination

Education

Graduate in any discipline

Commerce/Finance/Banking background preferred

Job description

Job Description:

About Paytm

Paytm is Indias leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm empowers consumers and merchants with innovative digital payment solutions, helping bring more Indians into the mainstream economy through technology.

Job Summary

We are looking for a detail-oriented and analytical Chargeback Operations Associate to manage payment disputes, chargebacks, and transaction-related issues. The candidate will be responsible for investigating disputed transactions, coordinating with banks and internal teams, maintaining accurate records, and ensuring timely resolution of cases in line with defined processes and turnaround times (TAT).

Key Responsibilities

• Manage chargeback cases and payment disputes related to digital transactions.


• Investigate disputed transactions, failed payments, refunds, and unauthorized transactions by reviewing transaction details and supporting documents.


• Collect, validate, and submit relevant evidence to banks and payment networks within stipulated timelines.


• Coordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams to resolve disputes.


• Monitor pending cases, track resolution status, and ensure adherence to defined SLAs and TAT.


• Maintain accurate records of chargebacks, disputes, and resolutions.


• Prepare daily/weekly MIS reports and track operational performance metrics.


• Identify recurring issues and support process improvements to reduce dispute volumes and operational errors.

Required Skills & Qualifications

Graduate in any discipline; a background in commerce, finance, or banking is preferred.