Merchant Operations Associate

Paytm Payments Services; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

A financial technology company in India is looking for a candidate to handle operations management and process automation. The role involves overseeing daily workflows, coordinating with cross-functional teams, and ensuring compliance with regulatory guidelines. Ideal candidates should have 1–2 years of relevant experience, a Bachelor's or MBA degree, and strong analytical and organizational skills. Familiarity with KYC guidelines is preferred. This position aims to improve operational efficiency and support a diverse team.

Qualifications

• Minimum 1–2 years of work experience in similar roles.
• Familiarity with KYC guidelines and operational compliance frameworks preferred.

Responsibilities

• Identify manual processes for automation and work with tech teams.
• Monitor daily workflows and allocate tasks.
• Oversee maintenance of operational databases and documentation.
• Work with sales, customer support, logistics, and finance teams.
• Track KPIs and prepare performance dashboards.
• Act as the point of escalation for operational delays.
• Ensure all processes follow internal SOPs and regulatory guidelines.
• Analyze operational trends and implement improvements.

Skills

Team handling

Operations management

Automation tools

Process optimization techniques

Communication skills

Coordination skills

Stakeholder management

Advanced Excel/Google Sheets

Analytical mindset

Organizational skills

Education

Bachelor/MBA relevant degree

Tools

Excel

Google Sheets

Job description

About us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Responsibilities

Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

• Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
• Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
• Cross‑Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
• Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
• Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.
• Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
• Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency‑driven solutions.

Key Skills & Competencies

• Proven experience in team handling and operations management.
• Strong understanding of automation tools and process optimization techniques.
• Excellent communication, coordination, and stakeholder management skills.
• Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong organizational skills with attention to detail.
• Ability to work under pressure in a fast‑paced environment.
• Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites

• Minimum 1–2 years of work experience in similar roles.
• Bachelor/MBA relevant degree.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.