Service Account Operations - Associate / Senior Associate

Paytm; Dadri; On-site; INR 450,000 - 700,000; Full time

Job summary

Paytm in Noida seeks a Service Account Operations professional to support the merchant lifecycle, oversee onboarding, and ensure high service standards. You will coordinate with KAMs, Product, and Tech to resolve complex merchant queries and monitor payment services for reliability.

The role emphasizes RBI regulations adherence, accurate reconciliations, and SOP documentation to drive efficiency and zero downtime for merchant partners.

Qualifications

• Education: Bachelor's degree (B.Tech, BBA, or B.Com preferred).
• Technical Proficiency: Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis.
• Industry Knowledge: Fintech ecosystem understanding, payment gateways, UPI, QR codes, RBI regulations (KYC/AML).

Responsibilities

• Merchant Onboarding & Lifecycle: Manage end-to-end onboarding of service accounts (QR/EDC services). Ensure all RBI guidelines compliant.
• Stakeholder Coordination: Collaborate with KAMs, Product, and Tech to resolve merchant queries and system bugs within defined TAT.
• Service Monitoring: Monitor health of payment services (QR Codes, Edc, Soundbox) and manage proactive alerts for downtimes or failures.
• Reconciliation & Payouts: Assist finance in merchant reconciliation and timely payouts.
• SOP Maintenance: Create and update SOPs to improve team efficiency and service quality.

Education

Bachelor's degree in relevant field (B.Tech, BBA, or B.Com preferred)

Tools

MS Excel

Regulatory Knowledge (KYC/AML)

Job description

Job Title: Service Account Operations (Associate/Senior Associate)

Location: Noida

Department: Service Accounts Ops

Job Summary

As a Service Account Operations professional, you will be the backbone of the merchant lifecycle at Paytm. You will manage the backend operations for high-value service accounts, ensuring seamless onboarding, technical troubleshooting, and ongoing service excellence. Your goal is to bridge the gap between business development and technical resolution to ensure zero downtime for our merchant partners.

Key Responsibilities

Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory documentation is compliant with RBI guidelines.

Stakeholder Coordination: Work closely with Key Account Managers (KAMs), Product, and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time).

Service Monitoring: Monitor the health of payment services (Qr Codes, Edc Machine, Soundbox) and proactive alert management for service downtimes or high failure rates.

Reconciliation & Payouts: Assist the finance team in merchant reconciliation, ensuring that settlements are accurate and payouts are processed on time.

SOP Maintenance: Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.

Required Skills & Qualifications

Education: Bachelors degree (B.Tech, BBA, or B.Com preferred).

Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis.

Industry Knowledge: Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).