KYC Analyst

Steersman Talent Acquisition; Mumbai; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Steersman Talent Acquisition Mumbai is seeking a detail-oriented Sales Officer / KYC Analyst to support merchant onboarding and compliance operations. You will collect, validate, and verify merchant documentation, conduct risk assessments, and ensure regulatory compliance while delivering a seamless onboarding experience for merchants seeking payment and financial services.

The role requires strong analytical skills, knowledge of KYC/AML regulations, and the ability to coordinate with internal

Qualifications

• Bachelor's Degree from a recognized universities (B.Com, BBA, BMS, BBM, MBA (Finance/Marketing), Banking & Finance, Commerce or Business Administration)
• 2 to 5 years of experience in Merchant Onboarding, KYC Verification, AML Compliance, Customer Due Diligence (CDD), or Risk Operations.
• Experience in FinTech, Payment Gateway, Banking, Insurance, NBFC, Broking, or Financial Services organizations preferred.
• Strong analytical skills and knowledge of KYC/AML regulations; ability to collaborate with internal stakeholders while maintaining excellent customer service.

Responsibilities

• Merchant Onboarding: Facilitate onboarding of new merchants by collecting and reviewing required documentation.
• KYC Verification: Verify merchant documents such as business registrations, PAN, GST, bank details, IDs, and addresses.
• Compliance & AML: Conduct CDD checks and ensure adherence to KYC/AML/regulatory requirements; escalate high-risk cases.
• Risk Assessment: Evaluate merchant profiles and categorize risk; monitor onboarding risks and exceptions.
• Documentation Management: Maintain accurate records; ensure audit-ready documentation and follow up for completion.
• Merchant Communication: Interact with merchants via phone, email, and virtual meetings; provide onboarding guidance.
• Internal Coordination: Collaborate with Sales, Compliance, Risk, Legal, Operations, and Product teams.
• Process Improvement: Identify bottlenecks and contribute to onboarding workflow enhancements.

Skills

Merchant Onboarding

KYC Verification

AML Compliance

Customer Due Diligence

Enhanced Due Diligence

Risk Assessment

Merchant Risk Profiling

Regulatory Compliance

Documentation Review

Data Validation

Fraud Detection

Education

Bachelor's Degree (B.Com, BBA, BMS, BBM, MBA Finance/Marketing, Banking & Finance, Commerce or Business Administration)

Tools

CRM Tools

KYC Platforms

Merchant Management Systems

Document Management Systems

Job description

Sales Officer / KYC Analyst Merchant Onboarding

Location - Mumbai

Experience: 2 yrs to 5 yrs

Job Summary

We are seeking a detail-oriented and customer-focused Sales Officer / KYC Analyst to support merchant onboarding and compliance operations. The ideal candidate will be responsible for collecting, validating, and verifying merchant documentation, conducting risk assessments, ensuring regulatory compliance, and facilitating a seamless onboarding experience for merchants seeking payment and financial services.

The role requires strong analytical skills, knowledge of KYC and AML regulations, and the ability to work collaboratively with internal stakeholders while maintaining excellent customer service standards.

Educational Qualification:

• Bachelor's Degree from a recognized universities (B.Com, BBA, BMS, BBM, MBA (Finance/Marketing), Banking & Finance, Commerce or Business Administration

Experience

• 2 to 5 years of experience in Merchant Onboarding, KYC Verification, AML Compliance, Customer Due Diligence (CDD), or Risk Operations.
• Experience in FinTech, Payment Gateway, Banking, Insurance, NBFC, Broking, or Financial Services organizations preferred.

Key Skills Required

Functional Skills:

• Merchant Onboarding, KYC Verification, AML Compliance, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Risk Assessment, Merchant Risk Profiling, Regulatory Compliance, Documentation Review, Data Validation, Fraud Detection Awareness

Technical Skills:

• CRM Tools, KYC Verification Platforms, Merchant Management Systems, Document Management Systems

Soft Skills

• Excellent Communication Skills, Client Relationship Management, Attention to Detail, Problem Solving, Analytical Thinking, Time Management, Stakeholder Coordination

Roles & Responsibilities:

Merchant Onboarding

• Facilitate onboarding of new merchants by collecting and reviewing required documentation.
• Ensure merchant information is complete, accurate, and compliant with onboarding requirements.
• Support merchant activation within defined timelines.

KYC Verification

• Verify merchant documents including business registrations, PAN, GST, bank details, identity proofs, and address proofs.
• Validate authenticity of submitted documents as per internal and regulatory guidelines.
• Identify discrepancies and coordinate with merchants for resolution.

Compliance & AML

• Conduct Customer Due Diligence (CDD) checks.
• Ensure adherence to KYC, AML, and regulatory requirements.
• Escalate suspicious or high-risk cases to compliance teams.

Risk Assessment

• Evaluate merchant profiles and categorize risk levels.
• Perform risk-based reviews and recommend further due diligence where necessary.
• Monitor onboarding risks and compliance exceptions.

Documentation Management

• Maintain accurate digital and physical records of merchant documents.
• Ensure all records are updated and audit-ready.
• Track pending documentation and follow up for completion.

Merchant Communication

• Interact with merchants through phone, email, and virtual meetings.
• Provide onboarding guidance and resolve documentation-related queries.
• Deliver a positive onboarding experience.

Internal Coordination

• Collaborate with Sales, Compliance, Risk, Legal, Operations, and Product teams.
• Ensure smooth processing of merchant onboarding requests.
• Participate in process improvement initiatives.

Process Improvement

• Identify operational bottlenecks.
• Suggest enhancements in onboarding workflows.
• Contribute to automation and efficiency initiatives.

Key Performance Indicators (KPIs)

• Merchant onboarding turnaround time (TAT)
• KYC accuracy rate
• Compliance adherence percentage
• Merchant activation success rate
• Documentation completion rate
• Customer satisfaction score
• Audit compliance score

Preferred Candidate Profile

• Strong understanding of KYC and AML regulations.
• Experience handling merchant onboarding processes.
• Familiarity with Sole Proprietorship, Partnership, LLP, Private Limited, Public Limited, Trust, Society, and Corporate entities.
• Ability to work independently in a fast-paced environment.
• Strong analytical and decision-making skills.
• Customer-centric approach with excellent interpersonal skills.

Industry Preference

• FinTech, Payment Gateway, Banking
• NBFC, Insurance, Broking, Financial Services