Membership Advisor (BDE)

Antimatter Fitness Studio; Jaipur; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Uncapped monthly incentive

Club membership

Health insurance

Structured sales training

Growth path to Senior Advisor

Job summary

All Starr Club in Jagatpura, Jaipur is seeking a Membership Advisor to welcome prospects, present memberships, and guide families to choose the right plan. You will conduct tours of pools, courts, gym and lounge areas, arrange trials, and coordinate onboarding and renewals with a friendly, non-pushy approach.

Role requires 1–4 years in customer-facing sales, confident English/Hindi, and comfort with CRM/Excel tools.

Qualifications

• 1–4 years in customer-facing sales or service: hotels, airlines, premium retail, real estate, clubs or fitness.
• Confident spoken English and Hindi; well groomed and presentable.
• Comfortable with phone calls, WhatsApp follow-ups and a CRM or Excel.

Responsibilities

• Respond quickly to new leads; log enquiries and visits in CRM.
• Give tours of the club facilities and book trials.
• Recommend the right membership tier based on family needs.
• Follow up on day 1, 3 and 7 after tours, invite to trials/events.
• Promote upgrades to existing members with new tiers/offers.
• Staff stalls at societies, schools, and events to generate referrals.
• Onboard new members with welcome kit, app setup, and fitness assessment scheduling.
• Support renewals by flagging inactivity.
• Maintain clean paperwork, payments and autopay setup.

Skills

Customer-facing sales

English & Hindi communication

CRM/Excel usage

Education

Graduate in any discipline

Tools

CRM

Excel

Job description

We're Hiring: Membership Advisor (BDE — Club Memberships) — All Starr Club

Reports to: Sales & Membership Manager

Working pattern: 6 days a week in shifts, including weekends and evenings

ABOUT THE ROLE

All Starr Club is relaunching as Jagatpura's social wellness club, with a covered pool, racquet sports, an Antimatter Fitness gym and new café, lounge, recovery and co-work spaces.

As a Membership Advisor you are often the first person a family meets. You show them the club, help them choose the right membership, and stay in touch so they join, settle in and renew. We want hosts who sell with warmth, not pushy salespeople.

KEY RESPONSIBILITIES

• Respond fast: Call every new lead within 1 hour; log every enquiry, call and visit in the CRM.
• Give great tours: Walk prospects through every floor (pool, courts, gym, recovery, lounge) and end with coffee in the lounge and a trial booking.
• Match the right tier: Understand each person's or family's needs and recommend the right membership, honestly.
• Follow up: Contact prospects on day 1, 3 and 7 after the tour; invite them to trials and club events.
• Upgrade existing members: Call current All Starr and Antimatter members and explain the new tiers and upgrade offers.
• Bring in new leads: Staff stalls at residential societies, schools and events; ask happy members for referrals.
• Onboard new members: Welcome kit, app set-up, and booking their fitness assessment and first event.
• Support renewals: Contact members before expiry and flag anyone who has stopped visiting.
• Keep paperwork clean: Accurate forms, payments, receipts and autopay set-up.

TARGETS AND KPIs

(Monthly targets are set by the Sales & Membership Manager.)

• Membership revenue vs personal target: 100%+ each month
• Tour-to-joining conversion: 25–35%
• Referrals asked: From every new member
• CRM discipline: Every lead logged; follow-ups on time
• New-member feedback: 9/10 or higher on the joining experience

WHO WE'RE LOOKING FOR

Must Have

• 1–4 years in customer-facing sales or service: hotels, airlines, premium retail, real estate, banking, clubs or fitness.
• Confident spoken English and Hindi; well groomed and presentable.
• Comfortable with phone calls, WhatsApp follow-ups and a CRM or Excel.
• Graduate in any discipline.

Good to Have

• Experience selling memberships, packages or high-ticket products.
• An interest in fitness, sport or wellness.
• Two-wheeler for society and school activations.
• Warm, positive, and good at remembering people.
• Persistent and organised with follow-ups.
• Honest: recommends what is right for the member.

COMPENSATION AND BENEFITS

• Incentives: Uncapped monthly incentive on memberships sold, with higher rates for Club/Family tiers, upgrades and referrals.
• Benefits: Club membership, health insurance, structured sales training, and a growth path to Senior Advisor and Sales Manager.