Medical Admin

Tieten Medicity; Thane; On-site; INR 500,000 - 700,000; Full time

Job summary

Tieten Medicity is looking for a Medical Administrator to supervise registrations, admissions, and discharges while ensuring quality patient care. The role involves communication across departments, managing billing processes, and supporting quality initiatives.

Ideal candidates will demonstrate strong organizational skills and a commitment to improving patient experience. This position plays a crucial part in maintaining hospital standards and ensuring smooth operations.

Responsibilities

• Supervise patient registration, admissions, transfers, and discharge processes.
• Handle escalated patient queries and grievances with professionalism.
• Act as a communication link between doctors, nursing staff, and management.
• Ensure timely billing and compliance with medical documentation standards.
• Support quality initiatives, audits, and compliance with regulations.
• Manage duty rosters and coordinate procurement of supplies.

Job description

Responsibilities

• The role includes supervising patient registration, admissions, transfers, and discharge processes while maintaining accurate medical records and ensuring strict confidentiality standards
• The Medical Administrator will handle escalated patient queries, grievances, and service-related issues in a professional and empathetic manner, ensuring smooth OPD and IPD workflows with a focus on reducing patient waiting time and improving overall patient experience
• Acting as a vital communication link between doctors, nursing staff, diagnostics, billing, emergency services, and management, the position supports scheduling of consultations, procedures, surgeries, and diagnostic services, including administrative support to emergency and critical care units
• The role also involves ensuring timely and accurate billing, insurance and TPA coordination, verification of medical documentation such as discharge summaries and prescriptions, and maintaining compliance-related records in line with NABH/JCI standards, where applicable
• The Medical Administrator will support quality initiatives by assisting in audits, monitoring hygiene, patient safety, and service standards, and ensuring adherence to hospital policies, SOPs, and statutory regulations
• Additional responsibilities include managing duty rosters for administrative staff, supporting procurement of administrative and medical supplies, coordinating with IT teams for smooth functioning of HIS and related systems, preparing periodic administrative reports, tracking patient flow, occupancy, and feedback, and actively contributing to process improvements aimed at enhancing operational efficiency and patient satisfaction