Marketplace Operations Executive

SynVesCo; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Saulikh is building a technology-driven B2B marketplace for agricultural commodities, connecting verified buyers and suppliers across global markets.

As the Marketplace Operations Executive, you will manage supplier relationships, coordinate buyer enquiries, and ensure accurate supplier data while supporting continuous trading efficiency.

The role suits highly organized individuals who enjoy cross-functional collaboration and thrive in a fast-paced startup environment.

Qualifications

• Bachelor's degree in Business, Commerce, Agriculture, Supply Chain, International Business, or a related discipline.
• 0–4 years of relevant experience in operations, procurement, supply chain, agri-business, customer success, or a similar role.
• Fresh graduates with strong communication skills, problem-solving ability, and ownership mindset are encouraged to apply.
• Manage relationships with onboarded suppliers through regular phone calls and follow-ups.
• Share buyer requirements with suppliers and ensure quotations are submitted within defined timelines.

Responsibilities

• Maintain supplier profiles with product portfolio, certifications, and inventory.
• Coordinate buyer enquiries and monitor quotation submissions.
• Respond to buyer and supplier queries via phone, email, and WhatsApp.
• Prepare weekly reports on supplier activity, enquiry coverage, and operational insights.

Skills

Verbal & written communication

Relationship management

Organisational skills

Multitasking

Customer-centric mindset

Adaptability

Travel willingness

Education

Bachelor's degree in Business/Commerce/Agriculture/Supply Chain

Tools

Microsoft Excel

Google Sheets

CRM software

Job description

Saulikh is a technology-driven B2B marketplace connecting verified buyers and suppliers of agricultural commodities across global markets. Our platform simplifies supplier discovery, quotation management, and cross-border sourcing through technology, structured trade workflows, and market intelligence.

As an early member of the team, you'll play a critical role in building marketplace operations from the ground up.

Role Overview

The Marketplace Operations Executive will be responsible for ensuring smooth day-to-day marketplace operations by managing supplier relationships, coordinating buyer enquiries, maintaining supplier information, and delivering an exceptional trading experience for buyers and suppliers.

This role requires a highly organised individual who enjoys building relationships, solving operational challenges, and working across multiple functions in a fast-paced startup environment.

Job Description

Qualifications:

• Bachelor's degree in Business, Commerce, Agriculture, Supply Chain, International Business, or a related discipline.
• 0–4 years of relevant experience in operations, procurement, supply chain, agri-business, customer success, or a similar role.
• Exceptional fresh graduates with strong communication skills, problem-solving ability, and an ownership mindset are encouraged to apply.
• Manage relationships with onboarded suppliers through regular phone calls and follow-ups.
• Share buyer requirements with relevant suppliers and ensure quotations are submitted within defined timelines.
• Brief suppliers on buyer specifications, quality requirements, packaging standards, documentation, and compliance parameters before quotation submission.
• Maintain regular engagement with suppliers to improve responsiveness and marketplace participation.
• Complete supplier verification and documentation, including IEC, GST, RCMC, laboratory reports, certifications, manufacturing details, and key personnel information.
• Maintain accurate supplier profiles covering product portfolio, grades, processing capabilities, certifications, production capacity, export markets, indicative pricing, and available inventory.
• Ensure supplier information on the platform remains accurate and up to date.
• Monitor buyer enquiries and coordinate supplier participation.
• Follow up on pending quotations to ensure timely submissions.
• Support buyers and suppliers throughout the enquiry lifecycle.
• Coordinate with internal teams to resolve operational issues affecting marketplace activity.
• Maintain operational records and ensure marketplace data accuracy.
• Respond to buyer and supplier queries via phone, email, and WhatsApp.
• Capture customer feedback, feature requests, and operational issues.
• Report recurring user pain points and product improvement suggestions to the Product team.
• Prepare weekly reports covering supplier activity, enquiry coverage, quotation status, supplier responsiveness, onboarding progress, customer feedback, and operational insights.

Skills Required:

• Excellent verbal and written communication skills.
• Strong relationship management and stakeholder coordination abilities.
• High attention to detail and strong organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with strong problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets, and CRM software.
• Ability to learn quickly and adapt to changing business requirements.
• Willingness to travel for supplier meetings and verification visits when required.