Marketing Operations Manager

C5i; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

C5i is seeking a Marketing Operations Manager in Bengaluru to streamline how the marketing team plans, builds and delivers content and collateral for business and product teams. You will partner with Product Managers to ensure marketing operations run smoothly, on time and at scale.

You will support day-to-day operations across Content, Creative, Video & Digital Experience, ensuring requests are captured, assigned, tracked, reported and delivered per process, priority, and service levels.

Qualifications

• 6 years of experience in marketing operations, project coordination or a similar role.
• Experience with project management tools such as Workfront, Asana, Jira or Monday.com.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication, with the ability to work across creative and business teams.
• Comfort with reporting, data and process documentation.

Responsibilities

• Intake coordination: capture and prioritize incoming project requests.
• Traffic management: route work and move projects through the workflow.
• Project administration: maintain systems and track deliverables, timelines and dependencies.
• Resource and capacity support: monitor workloads and assist capacity planning.
• Operational reporting: produce regular project status, turnaround times and volume reports, flag risks early.
• Process and workflow administration: document and improve intake processes and standards.

Skills

Strong organizational skills

Clear written and verbal communication

Tools

Workfront

Asana

Jira

Monday.com

Job description

We are looking for a Marketing Operations Manager to streamline how our in-house marketing team plans, builds and delivers content and collateral for business and product teams. Sitting at the intersection of marketing execution and project delivery, this role partners closely with Product Managers to ensure that marketing operations run smoothly, on time and at scale.

As the operational hub for incoming work, you will support the day-to-day running of our marketing organization across Content, Creative, Video & Motion and Digital Experience. You will make sure every request is properly captured, assigned, tracked, reported and delivered in line with established processes, priorities and service levels. You will work closely with Program Managers and Studio Leads to keep work moving efficiently through the organization.

Key Responsibilities

Intake Coordination

• Manage incoming project requests from business and product teams, ensuring each is complete, accurate and correctly prioritized.

Traffic Management

• Route work to the appropriate teams and individuals, and keep projects moving through each stage of the workflow.

Project Administration

• Maintain project management systems and track deliverables, timelines and dependencies through to completion.

Resource and Capacity Support

• Monitor team workloads and support capacity planning so work is distributed effectively.

Operational Reporting

• Produce regular reports on project status, turnaround times, volumes and service-level performance, and flag risks early.

Process and Workflow Administration

• Document, maintain and continuously improve intake processes, workflows and standards across teams.

What Success Looks Like

• Requests are captured fully and routed correctly the first time
• Projects are delivered on time and within agreed service levels
• Stakeholders have clear, timely visibility into status and priorities
• Workflows become more consistent, efficient and scalable

Qualifications

• 6 years of experience in marketing operations, project coordination, traffic management or a similar role
• Experience with project management tools such as [Workfront / Asana / Jira / Monday.com]
• Strong organizational skills and attention to detail
• Clear written and verbal communication, with the ability to work across creative and business teams
• Comfort with reporting, data and process documentation